Topic

Can't buy credits!

Every time I try to purchase some credits, I keep getting this message that says, " There was a problem processing your payment - please double check your details."

What am I doing wrong? Is there a specific way I have to put in my card number? HELP!

Posted 20 months ago by Letter Jeigh Subscriber! | Permalink

Replies

  • I am having the same problem, trying to use a pre-paid visa card, I am getting the same message as above. Does the system not accept pre-paid cards?
    Posted 20 months ago by Zev Bellringer Subscriber! | Permalink
  • Stoot said this in an earlier thread: "pre-paid Mastercard and Visa cards: they should work just fine (along with those temporary numbers some credit card companies provide)."
    Posted 20 months ago by Hburger Subscriber! | Permalink
  • Make sure you're not entering any spaces or dashes in the number. I know that seems logical, but just wanted to put it out there. So, your Visa number would look like 4321123412341234 as an example. 
    Posted 20 months ago by Essie Kitten Subscriber! | Permalink
  • And just to note from Thrindos' other topic-

    beta.glitch.com/forum/gener...

    If you have a question about a problem with paying, please open a help case from the Account page-

    beta.glitch.com/account/

    Click 'Billing Inquiries' and we can investigate; we can't address specific payment cases per user in the Forum, for privacy reasons. :)
    Posted 20 months ago by kevbob Subscriber! | Permalink
  • I used a pre-paid card to purchase credits and it worked just fine.
    Posted 20 months ago by WindBorn Subscriber! | Permalink
  • I used a Visa card and it worked fine. Only one tiny thing is that I didn't receive an e-mail of comfirmation to keep as receipt. I don't know if that's ok.
    Posted 20 months ago by Couso Subscriber! | Permalink