Topic

Staff Topic

Missing Moving Boxes- Should be better now

Hey folks

Update, the fix is running, and more of you should notice your boxes showing up.

------

We're sorry that some of you do not yet have your moving boxes when you came back to the game. Some have been restored, but most not yet. We are working on this, and will use this for any other updates. Right now, no need for more reports to be sent to us.

Thank you

Note: This issue only covered missing moving boxes, not Garden Gnomes or other individual things. For those, just send us a help case to review.

Posted 7 months ago by kevbob Subscriber! | Permalink

Replies

1 2 Next
  • Hm... I got a box, so thank you!
    But I'm still missing a few things (my gnome is the one I immediately noticed)...
    I'm sure the rest will show up eventually, though. Thanks again! ^-^

    EDIT: I found my gnome! So, never mind! I'll let you know if I notice anything else missing. Thank you! ^-^
    Posted 7 months ago by Will Abby Darned Subscriber! | Permalink
  • So, the process of delivering the lost items has been started but will take time to reach everyone? Is that the idea?

    Edit: still waiting here.
    Posted 7 months ago by DUG1138 Subscriber! | Permalink
  • Is the fix still running? Last box hasn't arrived yet for me either...
    Posted 7 months ago by Sumi Subscriber! | Permalink
  • I got mine back yesterday. Thank you :)
    Posted 7 months ago by karathrace Subscriber! | Permalink
  • thanks for delivering my moving boxes :)
    Posted 7 months ago by Arietty Subscriber! | Permalink
  • haha, I got an unexpected box of spare cubimals
    Posted 7 months ago by shhexy corin Subscriber! | Permalink
  • Thanks!  I found another box waiting for me when I logged in earlier :) 
    Posted 7 months ago by Teena Subscriber! | Permalink
  • I received an unexpected moving box yesterday- thank you so much! The additional cubimals were just what I needed to push me into "seriously, clean up this place" mode. (and, unlike RL, it was actually fun to do so). I feel so much better now that things are (for the most part) sorted and tidy. On to tweaking!
    Posted 7 months ago by TransplantedEntwife Subscriber! | Permalink
  • Just adding my thanks for reuniting me with my stuff :D
    Posted 7 months ago by Alice H Subscriber! | Permalink
  • I haven't logged in in ever so long. Where are my moving boxes *supposed* to be, now?

    ...since I've been gone so long, it would appear my house is no longer "mine". It is For Sale. Do stuffs that I had in the house disappear (o my icons!) or do they get packed into moving boxes which, as is acknowledged here, might not have arrived?

    Edited to add: Ah, I see. I was not left homeless, and in my "new" Groddle Cottage there was a moving box containing EVERYTHING. I think I'm all cool. Now to go explore all the new content that showed up while I was gone!
    Posted 7 months ago by Vortexae Subscriber! | Permalink
  • I still don't see mine in my house...
    Posted 7 months ago by TTYLXOX Subscriber! | Permalink
  • Is there any update on missing items and/or boxes that still haven't appeared?

    Thank you for all your hard work. :)
    Posted 7 months ago by g33kgurrl Subscriber! | Permalink
  • Hi, I hope that someone reads this, as I came back from a short vacation and we suddenly had new houses with boxes to unpack. While I dreaded the thought of it as I knew I had way too much stuff in my old house on Rappam Rolls I seem to not has as much stuff as previously thought, Do i lose my garden gnome? I have opened all my boxes, which isn't much and still cannot find my gnome and the numerous food items that I had to prepare stews and many foods and stuff..
    How do i find the answer to my question?
    Posted 7 months ago by Chicalet Subscriber! | Permalink
  • Chicalet, I believe garden gnomes had trouble making the transition and many refused to budge from the old housing quarters.
    Posted 7 months ago by Sirentist Subscriber! | Permalink
  • What about other things, like foodstuffs and things, Could it be possible that I who had bags and bags of drinks at my house, and lines of many different sorts of mood altering things don't have all of my stuff in my new house? And what about my blockmaker that was at my old house? That isn't at my new house, did I simply lose these thigns because I took a vaction from glitch for a while, and came back to nothing? So my gnome and other things are gone? Poof? Will I need to replace these things, I just want to know because I am coming back to glitch, i"ve missed the fun good times. Love the changes, its like a whole new game to learn.
    Posted 7 months ago by Chicalet Subscriber! | Permalink
  • If you think you have missing stuff, best to send in a help ticket as most people have got their stuff now, so just put in whatever you can remember and where it was in your old house, this way you will get a quicker and accurate answer. :)
    Posted 7 months ago by ~Annie~ Subscriber! | Permalink
  • thanks I'll do that
    Posted 7 months ago by Chicalet Subscriber! | Permalink
  • I have opened tickets that have been closed and referred to this thread. The items are still missing and no updates. I know this was/is a big issue to resolve but I must admit it's a bit frustrating when you open tickets that get closed and there is no resolution.
    Posted 7 months ago by g33kgurrl Subscriber! | Permalink
  • g33kgurl: All you need to do is go to a ticket and respond again, it's not been deleted or anything. The first one you opened was around the time this thread started; and the second one you opened said we were still investigating, you are more than welcome to simply respond again to that ticket. But, we don't really have more information on the few cases left yet.

    With that said, for this issue, please use your tickets to follow up with individual cases at this point.

    thanks!
    Posted 7 months ago by kevbob Subscriber! | Permalink
1 2 Next