Topic

Error when trying to enter Glitch

Hello, everybody~

When attempting to enter the world from my work computer, I receive the following error:

Uh Oh! An Error Did Occur...

_SWFLoadErrorHandler called for bag_toolbox_chrome

Error: 3 load attempts failed:3
at ItemSSManager$/_SWFLoadErrorHandler():683
at ThreadLoader/reportLoaderInfoError():252
at ThreadLoader/onLoaderErr ...

I have cleared my cache, restarted my computer and FF, tried the test page (everything is a-ok according to it) and no success. I'm running FF 7.0.1 and the debugger version of Flash.

I can view my profile page just fine- it's entering the actual game which causes the error.

Thanks in advance for any assistance.

Oh, and no issues from my home laptop, but it's, well, at home =)

~TE

Edit: Aw rats, and now the house I want to buy is available but I can't get to it. =(

Posted 14 months ago by TransplantedEntwife Subscriber! | Permalink

Replies

  • Similar to the above....

    If I try to enter the game from Safari on my mac I just get an empty white screen, nothing else. But I can tell the game thinks I'm in it because when there was a new game day beginning I saw from the forum or my homepage (I can access all the other Glitch stuff, just not the game) that my energy had been refreshed.

    After checking this problem out I tried playing from Firefox, and I can get in and play just fine from Firefox.
    Posted 14 months ago by crowdedsky Subscriber! | Permalink
  • I just installed Firefox and, unfortunatelly, problem remains. :(((((
    Posted 14 months ago by Almond Subscriber! | Permalink
  • Heya- try
    www.glitch.com/help/faq/#q66

    And this self help test page to see if some important stuff can't be loaded:
    www.glitch.com/help/test/
    Posted 14 months ago by kevbob Subscriber! | Permalink
  • Thanks kevbob.... in my case, everytnig is checked, installed and test was successful, but problem still remains.
    Posted 14 months ago by Almond Subscriber! | Permalink
  • Thank you, kevbob... everything is checked, installed, and the test was successful for me also. And... no Glitch world =(.

    However, I was able to have a very awesome friend log in from his location and buy a house for me. <3 Now, I'm sitting here looking at it but can't go in until after work (I guess I should get back to work!)
    Posted 14 months ago by TransplantedEntwife Subscriber! | Permalink
  • Almond, unfortunately it's an issue where the client is trying to connect to the game server, which is trying to load some of the game assets to you. The connection to you is not good enough, and it times out waiting to get those assets to you. The error report you sent in from the self help test page look like some long wait times between our servers.

    TransplantedEntwife- on that test page, please send the results into us with the help case link on that page and we can look at those. And if you get a bug icon when loading the game, please click it and submit that as well. However note- since you are at work, they may have some sort of firewall in effect that may be preventing access.
    Posted 14 months ago by kevbob Subscriber! | Permalink
  • Thanks kevbob again!
    Ok, it sounds logical, because all I see the whole day is just a loading screen. But, thing that confuses me is that people can see me on their friend list, like I'm in game. My mood avatar is also changing (I can see it on my profile page) like I'm in the game, but I didn't enter for a second. 
    Is that how not good connection manifests?
    Posted 14 months ago by Almond Subscriber! | Permalink
  • They can see you "in" because you are trying to get in the game; part of your player is 'logged in' while the game loads for you. When the assets can't finish loading, you are sent out since you can't load the street. Can you load this file on it's own?
    Posted 14 months ago by kevbob Subscriber! | Permalink
  • Thank you, kevbob- results sent via help case link. I appreciate the help and thank you (and the rest of the staff) for everything you do. =)
    Posted 14 months ago by TransplantedEntwife Subscriber! | Permalink