Topic

Staff Topic

READ ME SECOND: Common Issues

The following is a list of commonly reported issues. These may be issues that aren't actually bugs (in which case we try to provide a workaround), or they may be issues that crop up over and over, or they may simply be bugs we're aware of but don't have a proper fix in place for yet. Sometimes I'll ask that you post something even if it's located here, so please do read through the thread from time to time. I'll try to post at the end of the thread to let you know when it's been updated.

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"I'm playing from someplace outside of the US and certain objects or images aren't loading."

We're having problems with our CDN in Asia, specifically with an ISP in Singapore being inexplicably routed to California. We're working to fix this and we're looking at some other solutions, so this may lead to other CDN issues for people in other regions as we try to get all the kinks ironed out. If you can get into the game to report it in the Help channel, that's ideal, but if not a post here is good too (just please let us know where you're playing from!).

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"We finished a job and I didn't get any rewards from it. What gives?"

If this happens, please let someone know in the Help channel as soon as it does so we can try to track it down as fast as possible. You can post here, as well, and if you do please specify which street the job was in and what the job was for (it should say what street it was meant to unlock if it was an unlock job, and if it's an upgrade job you can just clarify that and approximately when you completed it).

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"I completed a quest, and it says I've completed all the sub-tasks in my quest log, but I'm not getting any quest rewards."

This is a different issue than the job rewards, despite the similar symptoms. 99% of these problems are fixed by reloading the client, so give that a try. If it still doesn't work, ask in the Help chat, and we'll try to square away the source of the issue.

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"I'm completing the tasks specified in a quest but not getting credit for it. What do I need to do to get quest credit?"

There are a few possibilities:

1) The quest copy is somehow inaccurate.
2) The code behind the quest has an error somewhere.
3) There's a systematic issue somewhere that we need to track down.

There's no real easy way for you to decipher 2 and 3 on your own, and 1 can take more work than it's really fair to expect of you, so if you see this happen, please report it in the Help channel so we can take a look right away.

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"I'm having a problem and I'm using Chrome"

Chrome has proven to be a bit more error-prone than most other browsers. It has very rigid flash/pop-up settings, and for various other reasons, it's shown itself slightly more likely to have problems than it's competitors in the browser market. This doesn't mean we don't want you to use Chrome; in fact, we like that you do, because it helps us make the game better, and when this thing goes live, it needs to work in Chrome.

With that said, if you're having a problem that isn't just something in the game acting funny (like a quest that won't complete or a piggy that won't let you nibble, etc.), I'd like to ask you to please try to reproduce the behavior in another browser so that we can more easily identify if it's Chrome-specific or something more generic.

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"Flash doesn't load at all when I try to log into the game!"

If you have any scripts installed like NoScript or ClickToFlash, these can wreak havoc on our flash-heavy game, so we can't really recommend using them while you play Glitch. You may want to use a different browser without these scripts installed just for Glitch, or uninstall them. If you can figure out a way to disable them, that might work too.

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"I just did the De-Embiggenify/Rainbow Run quest and now I'm stuck in the instance!"

This happens for reasons we haven't quite been able to nail down. If it happens, ask for help in the Help channel and someone should be around to give you a hand out.

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"I just leveled up and tried to spend a skill point and nothing happens"
"When I try to buy from a vendor, nothing happens"
etc.

These issues are typically caused by pop-up blockers in your browser. Generally you can disable these manually, though we have seen repeated issues with Chrome 5 where you simply cannot get it to stop blocking pop-ups. If you're having these problems and you're using Chrome 5, you may want to try a different browser, but read some of the links below first.

There are a lot of different pop-up blockers out there, so it's hard to give precise instructions on disabling this.

The following links may be useful for disabling pop-up blocking in Chrome:
neosmart.net/forums/showthr... (appears to be Chrome 5-specific)
www.google.com/support/foru...

The following links may be useful for disabling pop-up blocking in Firefox:
familyinternet.about.com/od...
support.mozilla.com/en-US/k...

The following links may be useful for disabling pop-up blocking in Safari:
www.technipages.com/safari-...

If you have any better resources or additional feedback on this, post it here and I'll update the thread. Thanks!

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"My avatar is really pixelated on the Glitch landing screen!"

If you're using IE, this is a mixture of an IE problem (IE doesn't downsample large PNGs very well), and us not having had time to put the correctly-sized PNGs in place yet. Just ignore it! If you're NOT using IE, then this may be the same problem, but feel free to speak up anyway just so we can be sure.

Posted 3 years ago by Beefcake Subscriber! | Permalink

Replies

  • I've modified a few of the known issues and added one or two as well. I'll be revisiting this thread again later in the week so expect more updates soon.
    Posted 2 years ago by Beefcake Subscriber! | Permalink
  • A number of people had problems interacting with their inventory during the last play test, and I've been able to reproduce the issue at least once internally, so I've added it to the Common Issues list.
    Posted 2 years ago by Beefcake Subscriber! | Permalink
  • The inventory problems have also started showing up with different symptoms where the game itself gets stuck and you can't interact with anything until you reload. It's a complex problem we're trying to get solved but it may take some time, so please be patient with us while we work on it :)
    Posted 2 years ago by Beefcake Subscriber! | Permalink
  • The inventory stack issues are fixed, though familiar conversations not closing is still a potential issue. Also added a note about Chrome bugs, especially browser-y ones where things won't close or stop interacting or keyboard focus is lost inexplicably or irreversibly.
    Posted 2 years ago by Beefcake Subscriber! | Permalink
  • Added a note about browser plugins like ClickToFlash and NoScript and their effect on Glitch.
    Posted 2 years ago by Beefcake Subscriber! | Permalink
  • There are known issues with auctions. I've posted the most visible one, and the rest we're hoping to have fixed soon and don't expect too many people to run into.
    Posted 2 years ago by Beefcake Subscriber! | Permalink
  • The staging.... link above should be alpha.glitch.com/forum/bugs...
    Posted 2 years ago by Tingly Claus Subscriber! | Permalink
  • First I fixed the link.. then I realized the issue was moot so I deleted the whole thing. Either way, thanks for the heads up! Rock on, Tingly.
    Posted 2 years ago by Beefcake Subscriber! | Permalink
  • Many piggies have been.. well.. converted into meat, to put it politely. We're aware of it and a bug has been filed. Sorry to anyone with a pig herd :(
    Posted 2 years ago by Beefcake Subscriber! | Permalink
  • It's a busy test this weekend, and a few issues have cropped up. I've culled out old news and updated the thread with new stuff relating to the current test: job rewards, quest rewards, and vendor prices.
    Posted 2 years ago by Beefcake Subscriber! | Permalink
  • "I just leveled up and tried to spend a skill point and nothing happens" - Isn't this a wee bit old?
    Posted 2 years ago by Edward Subscriber! | Permalink
  • This needs to be updated pretty badly if the new players are to really going to gain anything from it.
    Posted 22 months ago by Aldaris Subscriber! | Permalink
  • This really needs to be updated.
    Posted 21 months ago by Zaphod Subscriber! | Permalink