Did you check a mailbox yet? If the frog is unable to deliver the package to you for whatever reason (reloading, offline, in certain places, etc.), it goes to a mailbox instead (the skinny silver one, which is often found in residential blocks).
I was about to message saying my item hadn't turned up, when it finally did - after a much longer wait than ever before (over 1/2 hour which is frustrating when you want the item to donate!). I'd even gone back to check I had actually purchased it thinking I'd made a mistake.
It did turn up just after I bought another item - both arrived one after the other so I wonder if I somehow triggered it.
Yes, I waited 20 minutes, by the box for 15 minutes of that in case it came that way, before asking in Live Help. I was asked to wait a bit a longer then staff sorted it by popping the product in my inventory. i don't know what they did behind the scenes.
I did find out that if ya go to the main page , under the skill that is training click on "all auctions"
on the page that opens click on your auctions and when "the frog picture" is still there with the latest item you bought it is in the delivery que.(maybe a shorter way? but thats how i done it )
When "frog picture" disappears you will get an ingame message to ask if the time can be delivered .
Did not know about the mailbox cool ty for the info :)
Yesterday, I had auction purchases that took place before an update that the frog never showed up for. Anything I purchased after the update also never showed up. About 30 minutes after the reset, I decided to refresh and found all of the stuff dumped into my mailbox. And, once again, the amount of mail that I have is indicated by a lemniscate. ><
I once had a delivery problem where the delivery came neither by frog nor by mailbox. The Live Help person had me reload. The moment it came back my delivery was in the mailbox. Certainly something to try if you've been waiting more than 15 minutes.