I am not a guide. I know they are volunteers, but I think that they should get some small stipend (25 credits per month) from TS in appreciation. It's a hard job. I can't tell you how many time I've seen people ask questions and tear into the Guides when the answer wasn't what they wanted to hear. Also I'm amazed at how they can keep their sense of humor answering the same questions over and over again. (yes, I lurk in Live Help :) ).