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### Topic

#### Cannot enter world

Played game for roughly 20mins, closed tab to look at real estate (learning skill in process), tried to re'enter the world' - get the 'oh no', message.
Also returns this message when I try to select 'profile' or 'skills'
Signed out and back in again, still error message.
Tried Chrome, firefox 3.6.13 and IE 8

Posted 23 months ago by Alan Finbar | Permalink

### Replies

- I'm having the same issue. Here is a copy of the help ticket I sent in:
  I'm currently unable to log into glitch. Whenever I attempt to log in, I get to the black juju page that says there is trouble connecting to the servers.
  I am using Chrome in Windows.
  This problem began after I completed the quest to deliver a shiny metal object to the hairball. It was a level two quest for the emotional bear, the one that shrunk me down. After I finished the quest and tried to go back into the world, the game seemed to be taking longer than usual to load. After five or so minutes (could have been shorter, I'm impatient) I exited out of the window and attempted to re-enter the world.
  This is when the problem started.
  I've cleared all my internet settings and cleared my adobe flash player settings. To do this I went into options, then clear browsing data. To clear the adobe settings, I clicked on the link under "clear browsing data" and it redirected me to adobe's site.
  I can't enter the skills page at all. If I reload enough, sometimes I can get the "enter the world" page to begin loading (with the purple beaker filling up) but when it gets to the top, I get disconnected and receive an error message.
  Posted 23 months ago by OtherBrother | Permalink
- I am also recieving this error message when I try to look at peoples profiles (example...I selected OtherBrother's hyperlinked name, above)- this has only started happening in the last few mins as I have been adding friends while I wait for this error to be resolved.
  I am using firefox now as I saw there are chrome issues.
  Posted 23 months ago by Alan Finbar | Permalink
- Alan Finbar, specifically you are also getting the black juju page?
  Also- we're taking a look at what's up there!
  Posted 23 months ago by kevbob | Permalink
- black character with this text;
  Oh no!
  Oh dear, we seem to be having trouble talking to the game servers. Perhaps the bad joojoos have run amok.
  There's a good chance that the problem you're experiencing is intermittent. Wait a few seconds and then reload the page.
  Posted 23 months ago by Alan Finbar | Permalink
- Ok, we are poking around!
  Posted 23 months ago by kevbob | Permalink
- Any joy? can i remake an account perhaps so I can play?
  Posted 23 months ago by Alan Finbar | Permalink
- Hey Alan Finbar and OtherBrother- it doesn't look like this is something we'll be able to fix before the test is over this session, which is a deliberately short one today. I'm sorry we couldn't get that done for you to play this time, but we'll get fixed ASAP.
  Posted 23 months ago by kevbob | Permalink
- No worries -- Alpha after all. Hopefully you guys got some good data out of it ;)
  Posted 23 months ago by OtherBrother | Permalink
- Thank you very much.
  Posted 23 months ago by Alan Finbar | Permalink
- All systems should be GO to enter on the next test, thanks for your patience. :)
  Posted 23 months ago by kevbob | Permalink