Topic

Lost connection to server, now game hangs at loading screen

I lost the connection to the server several times, and the game tried to automatically reload: Each time I got in briefly but then lost the connection again with another automatic reload. Now it is just hanging at the load screen and I can't get in. I tried closing and restarting my browser, and tried a different browser with a different account--same result each time, hanging at the load screen forever, and if I do get in I am only in for a few seconds before connection lost and automatic reload again. I usually don't have this problem here.

EDIT: Just ran the connection tester and everything popped up as green (I guess that means I passed).

EDIT2: It finally sort of got in: showed the loading screen for my house like something was happening, but this was greyed out with a "connection timed out!" message in front of it.

EDIT3: A reload finally worked and now it is tentatively working...

EDIT4: I was in the game for a couple minutes, and then it booted me again. So far it's tried to automatically reload twice in a row. I'm going to work soon, so this is the last I'm going to mess with this for awhile.

Posted 7 months ago by Shepherdmoon Subscriber! | Permalink

Replies

  • "everything popped up as green (I guess that means I passed)."

    What it means is that it was able to establish a connection with various ports and servers; if they all connected at 5000ms (only an example- 5000ms is 5 seconds, a loooonnnggg time) and be all green, you would likely not be able to load the game. We have a detailed breakdown on how it works here.  But unless we have a wide swath of players trying to connect and there is a server issue on our side, we recommend you send us the report from the link that says tell us about it if you are experiencing problems. We can look at the report and work with it from there.
    Posted 7 months ago by kevbob Subscriber! | Permalink
  • OK, that makes sense. If it happens again I will do that. Thanks, Kevbob!
    Posted 7 months ago by Shepherdmoon Subscriber! | Permalink