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### Topic

#### Problems loading game

Problem fixed, but please read this post!
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What happened? Incorrect DNS was promoted, causing everyone trying to connect to our game servers failed. We fixed that, but you may have old DNS information cached either in your computer, or on the network. Sometimes proxies or local routers cache DNS and aren't updated from trying to flush cache on your local system.
*******If rebooting your computer or normal cache clearing doesn't work, try restarting any network equipment you have. There is a chance you may just need to wait it out until your local DNS catches up. We are very sorry about this!*******
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Over an hour later, we think players should all have the updated DNS. If you still have problems with DNS, please open a help ticket. We're going to close this topic so unrelated issues are not posted to it.
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Hey all! Some of you may have problems loading the game. Don't feel alone!
We are working on it right now!

Posted 9 months ago by kevbob | Permalink

### Replies

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- I knew we could count on you guys kevbob, thanks.
  Posted 9 months ago by Gizmospooky | Permalink
- *flails patiently*
  Posted 9 months ago by Sirentist | Permalink
- Thanks :)
  Posted 9 months ago by karathrace | Permalink
- *wipes sweat off brow*
  Posted 9 months ago by Sooriyan | Permalink
- ohh it's just like the old days :)
  Posted 9 months ago by Misha | Permalink
- *refreshes game for the 20th time* any minute now... Thanks. I'll *wail* try to be patient.
  Posted 9 months ago by Fernstream | Permalink
- o noes...
  Posted 9 months ago by ixaeon | Permalink
- Thanks - I was in and got kicked out :)
  Posted 9 months ago by Synnia | Permalink
- Yay! I've been missing Glitch so much ;-;
  Posted 9 months ago by Rocky Feo | Permalink
- uh oh.
  Posted 9 months ago by Hatchetface | Permalink
- OHHH, thank you for an official thread for that.I was going crazy reloading and cleaning my cache at every second!>.<'
  Posted 9 months ago by Lila Clemenceau | Permalink
- Yay! I was just trying to tell staff this as their connections were dropping. So futile...
  Posted 9 months ago by glum pudding | Permalink
- That means this glitch is gonna nap. Good luck with your servery dealies!
  Posted 9 months ago by Diana Banana | Permalink
- Stops cursing at Dallas hotel server.....blushes sheepishly....will be patient...
  Posted 9 months ago by Dannelynn | Permalink
- did you spill tea in the server again?
  Posted 9 months ago by shhexy corin | Permalink
- Folks, the problem should be resolved, but you may need to freshen up your DNS.
  WHAT? HOW DO I DO THAT?!
  On a Mac, open Terminal.app and do this command:
  sudo dscacheutil -flushcache
  You will be asked for a password.
  On a PC, there is a pretty good write up on how to do it on this site:
  www.tech-faq.com/how-to-flu...
  I'll try to distill it in an edit to this post if you don't read through it fast enough. (Or simply reboot your computer if you don't want to sit through all that. :)
  So for Windows, open a DOS shell, then run this command:
  ipconfig /flushdns
  If you don't know how to open a DOS shell, you are probably better off either reading that link above, or just rebooting. If the above didn't work, try rebooting.
  If *that* didn't work either, try restarting your network's router. In extreme cases, you may just need to wait it out, but it shouldn't be too long.
  A thousand apologies everyone! What a pain!
  Posted 9 months ago by kevbob | Permalink
- I thought it was my fault. OK. I feel better now. It's your fault now.
  Posted 9 months ago by Lorris | Permalink
- lol
  Still not working...can i have a dusty stick?
  Posted 9 months ago by NO DELETIN BACON>:O | Permalink
- hi, i ran terminal with proper permissions, but am still having trouble reconnecting :(
  Posted 9 months ago by Crayon | Permalink
- heh, I tried rebooting my PC...no dice :(
  Posted 9 months ago by Hatchetface | Permalink
- same here tried the link didnt work its still boots you off
  Posted 9 months ago by ShawnLabs | Permalink
- me too :( :(:(:(:(:( STILL not working
  Posted 9 months ago by Sir Rachel | Permalink
- Rebooted, reset dns, no luck.
  Posted 9 months ago by Tomorrow's Man | Permalink
- So, some DNS entries changed, and we need to be resolving the hostname(s) to the new IPs? If so, does that mean to connect we might have to flush the DNS cache in our local routers?
  Posted 9 months ago by Zombie Elf | Permalink
- I also flushed DNS, and nothing :(
  Posted 9 months ago by Hatchetface | Permalink
- Zombie Elf, as a matter of fact my fingers have been flailing away updating posts about that. Yes, that may be needed.
  Posted 9 months ago by kevbob | Permalink
- HELP. this real world is cold. and dark. and lonely. i'm ready to come back into Ur now, please!
  Posted 9 months ago by SporkSuave | Permalink
- Changed my dns to google (8.8.8.8). Still nuffin.
  dns issues are fun, aren't they? Haha, I don't envy you guys.
  Posted 9 months ago by Diana Banana | Permalink
- kevbob, you guys have my massive sympathies. I know all about dealing with DNS change propagations... it will all be resolved in a matter of time, but people can be impatient.
  Posted 9 months ago by Zombie Elf | Permalink
- Okay...so, I get this: "WARNING: Improper use of the sudo command could lead to data loss
  or the deletion of important system files. Please double-check your
  typing when using sudo. Type "man sudo" for more information."
  Do I just abort, or carry on? Reboot?
  I are confused.
  Posted 9 months ago by Dahlia DreadNaught | Permalink
- NM...I'll just reboot...
  Posted 9 months ago by Dahlia DreadNaught | Permalink
- I never did the DNS thingy, just rebooted pc and i'm IN :)
  Posted 9 months ago by Misha | Permalink
- sudo is safe with this command Dhalia.
  Posted 9 months ago by kevbob | Permalink
- hey kevbob do we have to be off the internet for the dns to flush
  Posted 9 months ago by ShawnLabs | Permalink
- @kevbob: Thanks for the info, but if I mess up something in the terminal application I might mess up my mac and he's my best friend. I mean, let's just keep Murphy's law in mind :)
  Just take your time, we're all patient little glitches and I'll just chew some oregano if I can't get a hold of any purple :)
  Posted 9 months ago by Pavida | Permalink
- SJoeLab, you can be on the internet when you flush DNS
  Posted 9 months ago by Zombie Elf | Permalink
- Pavida- sudo-ing that exact command will not mess up anything. It asks your computer to re-fetch DNS information, which is used to translate web addresses with something networks understand. Feel free to just reboot if you are scared though. We actually are done with what we needed to do, so I am afraid it's all upon you to try it now to get back in. :)
  Posted 9 months ago by kevbob | Permalink
- Did any glitchies here get it to work yet?
  Posted 9 months ago by Diana Banana | Permalink
- Reboot and DNS flush still not working.
  Posted 9 months ago by Dale Male | Permalink
- ok. UPDATE. tried all the tips, no go. Tried 3 diff browsers. no go. Logged in using my husband's account, worked in every single browser. So the issue is tied to me.
  Posted 9 months ago by Soupie♨ | Permalink
- Thank you, kevbob...gonna try and get in now... :)
  Posted 9 months ago by Dahlia DreadNaught | Permalink
- Im back in, all I did was reboot. try it :)
  Posted 9 months ago by Misha | Permalink
- Rebooted, restarted all network components, flushed DNS, nothing worked. Also, I'm not having any trouble getting to anything else online.
  Posted 9 months ago by Tomorrow's Man | Permalink
- oh i just found this thread! i rebooted and was able to log in on chrome but not on safari.
  Posted 9 months ago by Cat A. Tonic | Permalink
- Confused. Rebooting doesn't work.
  Posted 9 months ago by NightDraconis | Permalink
- @soupie BLESS YOUR BEAUTIFUL FACE
  Logging out and then logging back in worked for me :D :D :D
  Posted 9 months ago by Diana Banana | Permalink
- If I may ask, what is the hostname that had a DNS entry change and what is it supposed to resolve to now?
  Posted 9 months ago by Zombie Elf | Permalink
- Can someone also tell what my password is? ;-P Rebooting doesn't do it for me.
  Posted 9 months ago by Tricky Woo | Permalink
- Perfect! Logging out then back in worked.
  Posted 9 months ago by Tomorrow's Man | Permalink
- Worked! Hooray!
  Posted 9 months ago by Dahlia DreadNaught | Permalink

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