Topic

Game won't start, connection error

So this problem has been going on since maybe Saturday or last Friday. When the game is starting up the trees on the planet start to appear but then they revert back and forth and I get a "Connection error, trying again" and then it just says there was some problem and to report the problem which I did but got little to no assistance. I haven't been able to play for almost a week and I'd rather be able to play

Does anyone know how to fix this?

Posted 8 months ago by Sasori Subscriber! | Permalink

Replies

  • From the Known Bugs page: "For problems where you are unable to get in the game, or the game is taking a long time to respond, please start with this FAQ as well as the self help test page."

    Good luck! :)
    Posted 8 months ago by Millie Subscriber! | Permalink
  • I think I had that happen to me. I tried on another browser and the game worked, so maybe try using a different browser. If that doesn't work, also try making sure you have the most recent version of flash, because after one day i downloaded the most recent flash version, I tried playing the game again on the browser that didn't work and for it ended up working again. I have no good explanation for this, but it's worth a try XD
    Posted 8 months ago by Omnika Subscriber! | Permalink
  • We responded to your help case with a link to the FAQ which describes what went wrong. In your case, the game client on your computer could not connect to our game servers ports; one of the connections failed outright, the other took almost 10 seconds. A couple of the other tests look a long time, which indicated some connection problems. I suggest you look through the FAQ Millie linked to, as well as the one we sent to you in the case you opened. If you have questions, it would be better if you just used the help case you opened. You can find a link to the case you opened in the email we sent you, or you can go here to view all your cases.
    Posted 8 months ago by kevbob Subscriber! | Permalink