Topic

Can't Log In

I can get to the login page but it just stays at the intitial "globe with trees growing page". Is there something going on with the servers or is anyone else experiencing login issues?

[EDIT]

Was able to log in briefly right after this post but accidentally logged myself out and now can't log back in again.

Posted 14 months ago by Mango Chopstix Subscriber! | Permalink

Replies

  • From the Known Bugs page:

    For problems where you are unable to get in the game, or the game is taking a long time to respond, please start with this FAQ as well as the self help test page.

    Good luck! :)
    Posted 14 months ago by Millie Subscriber! | Permalink
  • I have tried all of the recommendations in the FAQ and self help test page and it still takes me forever to log in, sometimes hours. It will get stuck at the globe and I keep refreshing then if I'm lucky, I'll get to my last region but often it will get stuck there loading as well. Very frustrating especially when my energy keeps depleting because the game thinks I'm still logged in. It wasn't like this when I first started playing last Wed night.

    Are others experiencing this issue?
    Posted 14 months ago by Mango Chopstix Subscriber! | Permalink
  • This seems like a very rare issue, I've never experienced this problem. Have you tried using a different browser? You could try clearing all of your cookies, cache, temporary internet files.

    If you can't find the clear flash storage function on your browser, you could also try this web page version: www.macromedia.com/support/...
    Posted 14 months ago by TomC Subscriber! | Permalink
  • I just started getting in-game error messages a few mins ago--have reloaded, restarted, but now each time I try to enter the game, I get the same "what were you doing when this happened" error message. Everything was working fine until about 10 mins ago.
    Posted 14 months ago by ElleD Subscriber! | Permalink