Topic

Calling New Zealand/Asia-Pacific glitchen - game connection issue.

Hi, everyone

I'm having intermittent trouble connecting to the game - mostly the Flash parts and snaps - along with frequent timeouts and in-game error messages. The main site and forums are generally business as usual. After discussion with Glitch support and looking at my traceroutes, we've come to the conclusion that the problem lies somewhere between my ISP and Glitch's servers, probably in a backbone server in Japan. Is anyone else in New Zealand or in the wider Asia-Pacific region having this kind of trouble accessing the game?

I've opened a ticket with my ISP but they are being less than helpful so far. I'm hoping that if I can tell them that other people in the same region are having similar problems, they might be able to narrow down where the problem is and maybe do something about it. Anyone having a similar experience to me?

Thanks!

Posted 42 days ago by Trixie Leitz Subscriber! | Permalink

Replies

  • I'm in Australia, and have also been disconnected frequently from the game recently.
    Posted 42 days ago by Oristia Subscriber! | Permalink
  • I am in the Philippines and yes, I have had the same problems.
    Posted 42 days ago by Mal'akh Subscriber! | Permalink
  • I'm in Adelaide, Australia and it is well known that we have always had a number of connection and other related technical issues.

    I asked TS for advice a while ago for some tips about how I could improve the playability of the game without as much disruption. The basic explanation is we are far away from the servers and in the case of Australians it is advised to use a dedicated gamer ISP for the best connection, but unfortunately there isn't one that covers my suburban area.

    People often wonder why I get so frustrated sometimes, esp. with the new hi thing when we are exploring new areas and lots of people are spamming me with them to the point where my connection fails. It does make the game less enjoyable for me and I 100% know people don't mean it but I do wish people could see how piss poor things are on my end, (despite having a gaming computer and one of the best ISP services/broadband packages in Aus).
     
    At the moment I cannot get in game. There is always four hours everyday (7pm - 11pm for me) where I am unable to get in or stay in game at all. This is completely inexplicable as there is nothing wrong with my internet connection. It is purely a failure to connect to the game despite passing the self help test.

    I leave an open invitation for any TS member to come to Australia when you have five mins to spare and run tests. You pay for the flight and I will put you up in a hotel, or you could stay with me and we could go top to toe;)

    I also offer to test anything you need anytime for free if it helps improve the game even more.

    (Before anybody says it - yes, I do all the bog standard things - refresh/close browser, reboot computer/router, swear a lot, whinge on forums, accept defeat, use different browsers, etc. I am always open to any suggestions from any player so that we can test them).

    Before I go I just want to say to all my Southern hemisphere and other international friends who experience these issues - I know exactly what you're going through.

    Next time you see me on the streets of Ur just type our secret code word - SK, which is short for sloth knocker as a recognition that you understand the pain of being on a slow sloth-like connection to the game.

      
    Posted 42 days ago by Cleops Subscriber! | Permalink
  • When I first joined glitch I had to stop playing because I simply could not connect to the game with no explanation as to why.
    However when I came back 8months later it was working perfectly :3

    YET, in the past couple of days the game has been crashing a lot more than usual and sometimes wont load at all :\

    Oh, I'm NSW, Aus.
    Posted 42 days ago by Miss Vera Subscriber! | Permalink
  • I'm in Western Australia and have absolutely no trouble at all. Things get a little bit laggy when there's tons of glitches on one street but I think that happens for everyone, and it's never kicked me out. So I guess it's an Eastern States/NZ thing...
    Posted 42 days ago by Vilde Chaya Subscriber! | Permalink
  • I'm in Queensland and had terrible trouble for a while, TS could not find anything wrong, I passed the self help test too. Now for some reason I have hardly any problems. Hopefully it will sort itself out for you as well.
    Posted 42 days ago by Little Dust Bunny Subscriber! | Permalink
  • I'm in Victoria, no problems except occassional flash crash.
    Posted 41 days ago by ~Annie~ Subscriber! | Permalink
  • Thanks, everyone! it seems a bit better tonight *knock on wood*
    Posted 41 days ago by Trixie Leitz Subscriber! | Permalink
  • i live in indonesia, and yes, at worst i either get disconnected too frequently, with pings to all glitch's servers (seen on the self-help page) averaging 7000 ms. (seven thousand)

    at best, ping = 500ish ._.
    Posted 41 days ago by Rosedrake Subscriber! | Permalink
  • "At the moment I cannot get in game. There is always four hours everyday (7pm - 11pm for me) where I am unable to get in or stay in game at all. This is completely inexplicable as there is nothing wrong with my internet connection. It is purely a failure to connect to the game despite passing the self help test."

    EXACTLY what happens to me. I'm in Christchurch, NZ and have nearly given up on Glitch many, many times only for it to work in the morning! One of the staff said it appeared to be an issue with my connection. But this is the only place such an issue has occurred. Bizarre, and frustrating, to say the least...
    Posted 41 days ago by indimuse Subscriber! | Permalink
  • Am in Wellington, New Zealand and yes i have recently started experiencing some of these same issues.  It is not a viable option to go through a 'gamer isp' - they do not exist here.

    Plus, I am not prepared to give up my cable broadband and long-term customer discount to 'try' going through another company.  To be honest, from my side, suggesting that glitchen change their ISP is a thoughtless suggestion which does not take into account the peculiarities of interweb connections from the Antipodes - insert further ranting and hair pulling here...

    P.S - I have tried the self test many many times and everything there has been fine.
    Posted 41 days ago by Arietty Subscriber! | Permalink
  • I'm in Tasmania and have no troubles beyond a bit of lag when I've been on for a while or when things get busy. However I used to be unable to get in AT ALL between 5pm and 11pm. My ISP said that it was obviously a problem with the game as there was nothing wrong with any tests they ran. However they would only run tests during business hours unless I wanted to pay extra...so I asked around, did a bit of research and changed providers. Since then I have had a lovely time on Glitch and no trouble getting into the game.
    Posted 41 days ago by Captain Daisy Subscriber! | Permalink
  • +1, Arietty. I can't get into the game right now, at least not without being booted out in short order. 
    Posted 41 days ago by indimuse Subscriber! | Permalink
  • Another Aussie - I had never really noticed issues with "lag" (outside of EOW parties) untill Glitch became playable 24/7.. Since then I have a lot of trouble, plenty of times where I have hadn't been able to play, days or weeks on end with more then my fair share of HELP ME cries to poor Kevbob who seemed to get stuck with my tickets each time! In the end it seems Aus is just too far away and despite my well thought out plan, Hubby said no to moving to Canada *gasp* ...
    I find that evenings can be worse in regards to the game running slower and put some of that blame onto my connection & using my laptop (compared to using my desktop which has always ran the game better/faster).
    I do also find the problems seem to come and go, I can play for fine one day with no issues, and then the following day have to reload every 10mins!

    And Cleops - I love the SK code word, had a good chuckle when I read that!
    Posted 41 days ago by BumbleBeez Subscriber! | Permalink
  • I'm in rural Japan, and I have lag problems quite often, but no particular difficulty getting into the game (except on rare occasions when other people are reporting general problems).

    For what its worth my ISP is iij4u.
    Posted 41 days ago by Woggle Subscriber! | Permalink
  • I live in Singapore, and have no problem connecting to the game usually, though ping can hit up to 1000ms, which is pretty painful if you want to play GoC.
    Posted 41 days ago by Boom and Bust Subscriber! | Permalink
  • Thanks, everyone :) My self-tests have been horrible - nearly all red. I was able to play fine (not perfect, but usable) until about 10pm (GMT+13) last night and then it all went to hell again. I'm wondering if there's a spike in traffic across the region then, and the backbone server can't cope with the load.
    Posted 40 days ago by Trixie Leitz Subscriber! | Permalink