Topic

Logged out few min. Came back all storage units Empty....

Staff note: Apologies, have an update in this post about items being re-added to inventory boxes.

and as I stared horrified 2 moving boxes popped in! I've spent Days organizing my stuff lol. What in the World just happened??? My shelves bare too and I'm assuming my stuff is in these boxes but so not fun.

*Edit: I recieved all my moving boxes previously so that isn't the issue.

Posted 7 months ago by Anya Karenya Subscriber! | Permalink

Replies

  • [I've deleted my post here... advice was no longer relevant]
    Posted 7 months ago by Snazzlefrazz Subscriber! | Permalink
  • Yep, we're looking at it.
    Posted 7 months ago by kevbob Subscriber! | Permalink
  • You were only supposed to run the moving script ONCE. 
    Posted 7 months ago by WalruZ Subscriber! | Permalink
  • I have this problem.  Didn't touch anything.  Logged out.  I pray that by tomorrow it will just be a distant memory.  If I have to unpack and organize again....AAAAAAAAAAAAAAARGH..
    Posted 7 months ago by RainCat Subscriber! | Permalink
  • the fun level of this game just went down a little bit
    Posted 7 months ago by Elfstar Subscriber! | Permalink
  • A reply on my bug report.... Hi there,Our apologies for moving stuff back into boxes. We were running some tasks to do some post-migration cleanup (to re-cover more moving boxes for players who’d lost them, in fact). And unfortunately, one of the effects was it put items back into moving boxes. For this, we are very sorry; we know it is most inconvenient. Unfortunately, it can't be undone, which means you'll have to unpack items again.Thanks for your patience during this beta period,Kristi

    Yippee more days of sorting crap out...........
    Posted 7 months ago by Disturbed Subscriber! | Permalink
  • I can not begin to tell you how pissed off I am at this!

    House before

    House after

    Not cool that now I have to spend days reorganizing and unpacking all over again. And I was not missing ANYTHING!  Not sure how this affected me. I had everything.
    Posted 7 months ago by Innie✿, Obviously Subscriber! | Permalink
  • there was a stranger sleeping in my house AND everything in boxes! :(
    Posted 7 months ago by Edina Subscriber! | Permalink
  • O Hells No. Me too, etc. Time to crank the banjo music I guess.
    Posted 7 months ago by Pancito Subscriber! | Permalink
  • Noooooooooo!!!! I'm going back to sleep. Hopefully this is all a bad dream...
    Posted 7 months ago by Jezebel Subscriber! | Permalink
  • Hi all- we are truly sorry. We're looking into why stuff was put back in boxes, things you had spent so much time organizing. We believe it may have been with some tasks we were running as part of post migration but are verifying that. We're looking at how many folks were affected by this, and again, we are honestly very sorry.
    Posted 7 months ago by kevbob Subscriber! | Permalink
  • Migration woes. Not surprising considering the that it is a HUGE update. 

    EDIT: Might I suggest an announcement over #playglitch also?
    Posted 7 months ago by Mal'akh Subscriber! | Permalink
  • Well, at least no one has to rebuild and redecorate their house ... that's a good thing, right? :) I'm just very glad that my skills are so low I have to take my time building actual storage units. :)
    Good luck all!
    Posted 7 months ago by Seaweed Subscriber! | Permalink
  • Thanks for the update kevbob.  S#it happens - I know we're in beta and we appreciate how much care went into moving everyone's stuff over completely.  
    Posted 7 months ago by Botsy Subscriber! | Permalink
  • Wait, was I supposed to be all bitchy and whiny so we can get dusty sticks or something?  CURSE YUO TINY SPEKC AND ALL YORU CATS TOO.  I CANT BELEIVE AL MY FAKE THINGS TEMPRARILY DISSAPPEARED.
    Posted 7 months ago by Botsy Subscriber! | Permalink
  • And you get a Dusty Stick! And you get a Dusty Stick! And you! And you!

    j/k
    I'm so not Oprah
    Posted 7 months ago by Papa Legba Subscriber! | Permalink
  • Did someone say Dusty Stick?

    O_O

    Bitch and whine away! (Then sell me one for cheap)
    Posted 7 months ago by Mal'akh Subscriber! | Permalink
  • Ugh ... me too ... everything is back in the boxes (I didn't have a moving box problem before ... I didn't know what "fun" I was missing )

    I know "it's a beta" but really ... more like "alpha with a chance of Oops! "
    Posted 7 months ago by Andrew the Grey Subscriber! | Permalink
  • Ty for staff reply :) Live help Helped me survive the trauma :D This time I let my boxes Explode in back yard with no piggies on the lose to eat my herbs and food lol.
    Posted 7 months ago by Anya Karenya Subscriber! | Permalink
  • Unpacked stuff tends to go invisible in my bag or inventory. I could solve this for stuff that go into SDBs, but i cant move bags to cabinets like this.
    Posted 7 months ago by Shoushin Subscriber! | Permalink
  • refreshing  browser window at least makes them visible again, phew...
    Posted 7 months ago by Shoushin Subscriber! | Permalink
  • I don't know whether to laugh or cry!!
    Posted 7 months ago by Paprikka Subscriber! | Permalink
  • I was horrified when I went home and found that everything's gone. Thanks for the reply kevbob, at least we know you're looking into it.
    Posted 7 months ago by Cherio Subscriber! | Permalink
  • omg what a nightmare for you guys. breathe breathe breathe....

    please IM me if you need help sorting. I can come over and pick up one type of item then drop it all in a spot for you on the floor. I know this must be most frustrating and I'd be happy to help ease the frustration.
    Posted 7 months ago by Eye Wonder Subscriber! | Permalink
  • I just spent two days collecting resources and organising and now everything is back in boxes? Do we know yet if we're going to lose stuff we've collected from the last few days? Haven't touched the boxes. I don't want to spend another few days re-organising everything if it can be avoided. 

    Sigh. I know you're doing your best TS. But this game is more work than fun at the moment. Will leave it in your capable hands and will log back in later and hope it's all a bad dream. 
    Posted 7 months ago by Mela Morphic Subscriber! | Permalink
  • Thanks for the offer Eye Wonder ........but I'm getting there, thankfully this time I have storage boxes, shelves and cabinets to put it all in. These things happen :)
    Posted 7 months ago by Paprikka Subscriber! | Permalink
  • All my stuff is back in the moving box as well, but on top of that, all my animals have suddenly disappeared too. Does anyone else have that problem?
    Posted 7 months ago by Tate the Great Subscriber! | Permalink
  • Tate the Great....your animals will be in egg form in the moving boxes. 
    Posted 7 months ago by Paprikka Subscriber! | Permalink
  • My problem is the one box that I hadn't yet unpacked (from my old house) is now missing....

    EDIT: NVM, now found! :)
    Posted 7 months ago by BumbleBeez Subscriber! | Permalink
  • Ah, okay, awesome. Thanks, Paprikka.
    Posted 7 months ago by Tate the Great Subscriber! | Permalink
  • I agree with Botsy, we're in beta s*it happens, at least this time my storage is already in place.
    Posted 7 months ago by Virginia Moon Subscriber! | Permalink
  • why can't i ever get a break? i was begging for my boxes to be repacked. of course i don't get hit by the "bug"... o well the moving boxes were a free gift anways. i guess there is no reason to complain :/
    Posted 7 months ago by IxÆoN Subscriber! | Permalink
  • I'm starting to repack my SDB's and I've come across a problem with highlighting a box - the box that gets highlighted can be a whole box away from the one I'm mousing over, as if the location of the box isn't reading correctly, it's making getting things in the right box a tad tricky :(
    Posted 7 months ago by Myrtle Goodbody Subscriber! | Permalink
  • I'm am not a Happy Camper this morning, when I saw everything back in boxes!!!! 4 hrs (real Life) of unpacking last week to do all over again...prob a bit longer cause I now have even more stuff!....Imagination would be great to have for unpacking same thing twice:)
    Posted 7 months ago by Jeasilver Subscriber! | Permalink
  • It happened to me yesterday, but I'm dealing with it now...100% not fun!
    Posted 7 months ago by DustyDean Subscriber! | Permalink
  • I found my boxes back by the front door too! I am thinking about keeping them as decor now! lol thanks for the quick reply about this TS
    Posted 7 months ago by Friday 13 Subscriber! | Permalink
  • Same thing happened to me, just logged to see moving boxes again.  NOOOOOOOO!

    I filed a bug report before I thought to look here -- HA!  Obviously this is known and being looked into.  I won't have time to do ANYTHING with Glitch until tonight, so maybe something will be sorted out by then...?!?!
    Posted 7 months ago by Clarabelle Subscriber! | Permalink
  • A lil concerned that everything that was packed in 3 boxes is now consolidated into 1—and I've collected a considerable number of additional resources since unpacking the first time.
    Posted 7 months ago by Tamashii Subscriber! | Permalink
  • I love organizing. Please let me know if you need help! Rook can be a reference, I sorted a bunch of his/her stuff a few days back. 
    Posted 7 months ago by Lady Cailia Subscriber! | Permalink
  • Is it bad that I kinda WANT this to happen to me? It'd make re-organizing the SDBs I have now a lot easier. >_<
    Posted 7 months ago by Fauxfire π Subscriber! | Permalink
  • There seem to be several common threads of concern -- the first thing you have to remember is Don't Panic!

    1) Your animals are safe.  They were turned back in to eggs and are in your boxes.
    2) You won't have the same number of boxes.  Boxes can hold an infinite number of things (they're bigger on the inside), and are packed based on where they came from.  You had more boxes before because you had your old house.  
    3) Your new items are in the box too.  What happened, in short, is that the game took everything it thought of as 'yours' that wasn't in your inventory and stuck it in boxes.  It didn't go back to the boxes from before.
    4) Yes, you will have to reorganize, and that does suck.  There's nothing to be done about it now, though.  I, too, offer my help in organizing if anyone needs it.  
    5) We know you weren't missing your boxes before.  The thing that fixed that for the people who were missing all their stuff got a little carried away, that's all.  If it helps, think of it as a minor sacrifice on your part so that people who didn't have a single thing from either house could have it all back.
    6) There isn't anything more that can be sorted out.  Unfortunately, there is no "Undo Moving Boxes" button.  Staff can't put it back, and they're very very sorry about that.  There are plenty of glitchlings that can help you, though, and this time around you have an idea of what you want and all of your furniture to guide you.
    Posted 7 months ago by Magic Monkey Subscriber! | Permalink
  • At least now you can use the trick of picking up the moving boxes and searching within them, which should make putting things back in SDBs quite a bit easier than picking up a giant mess from the floor.

    Also, I am happy to report that my missing icons from my old house have been delivered, whew!
    Posted 7 months ago by Knitomaton Subscriber! | Permalink
  • Just my things I had in my yards is back in moving boxes...Thank the Giants!!! It could be worse...wayyyyyyy worse... whew.
    Posted 7 months ago by Miss Muffett Subscriber! | Permalink
  • Well at least this gives TS a chance to unpack the boxes better than they did last time.  How about putting the stuff in some kind of order when unpacked instead of raining them down in a random mess?
    Posted 7 months ago by Pixelhack Subscriber! | Permalink
  • well, it'll while away some of the four or five days it'll take me to learn Furnituremaking I.
    Posted 7 months ago by Batsgirl Subscriber! | Permalink
  • ugh.  i really mean, ughhhhh!  at least the gardens & trees survived survived this time & i had my EHSP & enough items to donate in my bags for a game day or 2 but.......
    i think we won the booby prize, where's my bean?
    Posted 7 months ago by armi Subscriber! | Permalink
  • Gah, sorry to see other glitchen affected, and yet glad it's not just me!
    It was a shock to log in and see a moving box pop up, but I shall sit tight and wait it out.

    Thanks for the update, kevbob.
    Posted 7 months ago by Peech Subscriber! | Permalink
  • Knitomaton, that only worked for about 1/2 the items. The other 1/2 of my items could not be seen until they were dropped out of the box. (for example, all my icons, half my machines, animals, some herbs, some poisons and potions, etc. were "missing" until I emptied the box contents on my floor)
    Posted 7 months ago by Innie✿, Obviously Subscriber! | Permalink
  • Known issues with taking items from boxes in inventory:

    You can't find items via search if you've logged out with the boxes in your inventory.  Fix: Drop the box and pick it back up.

    Some items will turn invisible if dropped from a box and then placed into inventory.  Fix: Reload the game.

    Some items may be lost if dropped to the ground directly from a box.  Since the boxes weren't designed to be used this way, I would doubt you'd get it back.  Caveat utilitor.

    That should help clear a few common things up for people who are getting the chance to reorganize.  If there are any I missed, please share!
    Posted 7 months ago by Magic Monkey Subscriber! | Permalink
  • Well, I finally managed to get everything back in it's place ...
    Can we at least get a word that it's fixed and it's not going to happen again ?

    I don't think I could take another "re-packing".
    Posted 7 months ago by Andrew the Grey Subscriber! | Permalink
  • The thing that made people be repacked was a one-time thing.  It was a fix for people who never got any boxes, and those people are all fixed now.  So you should be safe (or at least as safe as anything involving computers ever is).
    Posted 7 months ago by Magic Monkey Subscriber! | Permalink