Topic

Stuck Shrine & No Points Gained Upon Donation

I was trying to to donate 225 meat to Alph when the shrine just stuck in an opening position and didn't reward me anything. I decided to put something else in to see if I was the one who was actually stuck and it reset the shrine but I didn't get the points for donating the 225 meat. I mean, it's not much but it was a let down that's for sure, just glad I didn't try to donate 10 music blocks or something. And the good thing was that because I got no reward, my ESHP didn't go away.  

Posted 14 months ago by Opia Subscriber! | Permalink

Replies

  • Actually nevermind, it did use my ESHP even though I still see the buff on my screen. There goes another wasted major donation. :(
    Posted 14 months ago by Opia Subscriber! | Permalink
  • I had exactly this same thing happen and filed an in-game bug report on the advice of live help. My ticket was deleted with no comments or refund of lost donations. I feel ignored.

    I donated 666 milk with ESHP (shooting for 1598 favor at an empty 1600 capacity shrine), but was awarded no favor or XP and the shrine stuck open.  The milk was removed from my bags and the charge of EHSP deducted.  I reloaded the game and the shrine was was still open. I was able to reset it by tossing in a grain.  It showed no favor at all after reloading. I tossed in a meat and got the normal 1 favor.  I donated 665 more milk under EHSP and got normal favor.

    If the bug can't be fixed I at least want my milk back.  That was a lot to lose.  *sadface*
    Posted 14 months ago by Lucille Ball Subscriber! | Permalink
  • I'm sorry Lucille, I really wish they could tell us why this happens and ways to avoid it. 
    Posted 14 months ago by Opia Subscriber! | Permalink
  • Opia, or anyone else reading this:

    Next time this happens to you, please submit a bug via the bug button. This will capture some client debugging info that may help us figure out why the shrine got stuck. In the mean time, I've filed a bug with our developers, and if this happens, please contact someone in Live Help to see if they can help you with getting your donations returned to you.
    Posted 14 months ago by Beefcake Subscriber! | Permalink
  • In case it's helpful, I came upon a shrine stuck in the open position as I was wandering Besara.  Tossing in a grain fixed it.

    Live Help apparently needs to be coached a bit.  I went right into Live Help when I lost all that milk. They did NOT offer help getting my stuff back and I didn't know to ask.  They need to offer as it's pretty obvious someone who lost hundreds of something to a shrine for no credit will want it back.  I assumed I would be refunded via the bug button report.
    Posted 14 months ago by Lucille Ball Subscriber! | Permalink
  • Things like this have been happening to me a lot lately ..I lost a lot of Beryl ( 1800 to be exact..it was to knock 5hrs off my skill..) last week donating to zille and got nothing in return .. I did put in a report which was queried many times in the end making me feel like I wasn't believed..I have now just a few minutes ago  ..donated 500 Beryl to Lem using my extreme shrine powder ...My first donation of the day I got  ..18 favours and 40 XP's now surely that can not be right...I tried to "bug it" this time instead of going through the help page.. but when I pressed on the "bug" I froze up and had to restart.   

    I have been refunded my last donation of 500 Beryl..Thank you.  
    Posted 14 months ago by Cryztal Subscriber! | Permalink