Recently I've noticed a somewhat unpleasant trend -- several of my bug reports have been closed with what may well be the epitome of generic responses:
"Thank you for your report. Your careful eye and attention to broken and
not-right things is helping us improve Glitch!
If we need any more info from you, we'll follow up with another email.
If you have any questions or if you have any further information on this
issue, follow the link below.
Thanks,
-the Glitch support team"
This really does make me a bit sad. One of the things I loved most about this game was that it always felt like personal attention when you have a problem or need help. Even the times I got a response that was a generic "Thanks for that" sort of thing, signing an actual name to it made me feel like I'm still dealing with people and not autoresponders on a variable delay. A generic vague note with no name attached makes me feel like I got a voicemail that says a computerized voice has a "very important call" for me or that I'm "Already a Winner". It's depersonalizing, and it gives the impression that whatever it was I said, it wasn't important enough to warrant more than a keypress for whatever the shortcut for form letters is. Now, I will say that I'm 99.44% sure this isn't the case, but that doesn't make me like it any more.
So please, at least sign a name. Make up a name if you have to, I don't care. Just give me the impression that I'm dealing with someone who cares about what I've said and that what I think matters. You've all done an amazing job of doing that so far, aside from this. Please don't get it wrong now!