I believe I have read something like this before so I apologize if it has been covered.
I almost never notice IMs. Now that I am a Greeter, it is important that I see IMs concerning that. Monday was such a bad day for me that I felt like going straight to Hell after about 15 min. of play. I would gladly have stomped Grapes for hours rather than experience another day like it. I finally muted my badge and just played. When I got offline, I am embarrassed to say that I had a melt down.
I enjoy being a Greeter most of the time. Monday was a nightmare as new players entered the game all day. In the first hour I was called over and over without pause. I was too busy to turn off my Badge, too busy to read the Group Chat, too busy to notice IMs. Finally I did reach near "death" when I was called out for not answering my IMs. What IMs? I never saw them - truly! When I finally found them, it was because I scrolled way up the list of names, Groups, Chats. I had only 3 IMs but they had multiple entries in them.
Please, oh PLEASE! Can't we either have a sound that can be heard or a pop-up? Something to make the IMs noticeable? NO Blinking Lights!
Thank You! I am fine now (almost). Pass the Hooch.