Background color of "Live Help" so it is easier to notice you are typing in there
If live help or the text input box were a different color when you were in the "live help" chat box....I bet it sould stop a lot of the "oops sorry" messages lol
Great idea, phelps! ...though some of the inadvertant posts in live help are kind of funny. But yes, it would definitely cut down on the non-help messages!