Topic

Staff Topic

Missing Moving Boxes- Should be better now

Hey folks

Update, the fix is running, and more of you should notice your boxes showing up.

------

We're sorry that some of you do not yet have your moving boxes when you came back to the game. Some have been restored, but most not yet. We are working on this, and will use this for any other updates. Right now, no need for more reports to be sent to us.

Thank you

Note: This issue only covered missing moving boxes, not Garden Gnomes or other individual things. For those, just send us a help case to review.

Posted 7 months ago by kevbob Subscriber! | Permalink

Replies

Previous 1 2
  • Thanks for the update kevbob :D
    Posted 7 months ago by HAVOK PEW SUMMERS Subscriber! | Permalink
  • Indeed, thank you, kevbob!
    Posted 7 months ago by Lazuli Subscriber! | Permalink
  • Thanks - really good to finally have a place where you'll let us know how it's coming along.

    However, a couple of questions...

    1 - Is it likely to be another day or so, or more likely to be a week or so (or more) before things are resolved for all people?

    2 - Are you doing it manually for each person? If so is this being done in any specific order - alphabetically, in order the bug report was placed or what?

    Thanks :D
    Posted 7 months ago by Vialdana Subscriber! | Permalink
  • I have so many things, I don't know if I'm missing something or not.... 
    Posted 7 months ago by I'm Chris Subscriber! | Permalink
  • You would probably know it if you were missing stuff xD I was missing five boxes. Fortunately they were restored, so best of luck to those of you still waiting :)
    Posted 7 months ago by Misanthrope Subscriber! | Permalink
  • I'm Chris, I think op is referring to 'moving boxes' not appearing in the new homes after the upgrade.  If you got your moving box in your new home you'll be okay : )  I've chatted with a couple of peeps whose entire hoard got lost in transit! lol..it's not funny I know.  Damned removal men!!
    Posted 7 months ago by ~Arabesque~ Subscriber! | Permalink
  • Vialdana- I do not anticipate this taking a week +. I don't have the answer to the second question. 

    I'm Chris: I'm not sure this applies for you, this was more for folks who did not get their moving boxes at all. (And yes, you have one in a stored bag.)
    Posted 7 months ago by kevbob Subscriber! | Permalink
  • Cool, thank you.
    Posted 7 months ago by SeerQueen Subscriber! | Permalink
  • Thank you :)
    Posted 7 months ago by karathrace Subscriber! | Permalink
  • Thanks Kevbob :)
    Posted 7 months ago by Vialdana Subscriber! | Permalink
  • Thank you 
    oAo
    Posted 7 months ago by MOLAIN Subscriber! | Permalink
  • i have a question...
    will we be getting our stuff from the normal houses back? I had two stills and other expensive items that are not in the boxes so thats all.
    Posted 7 months ago by Ģlowing Såphirε♣ Subscriber! | Permalink
  • Thanks Kevbob, really appreciate the update.
    Posted 7 months ago by Nerfer-Lily Subscriber! | Permalink
  • Thanks as always kevbob.  Make sure you guys are taking care of yourself!  Our ability to play Glitch is not more important that all you folks getting sleep and food and some time off.  :)
    Posted 7 months ago by Zoethor2 Subscriber! | Permalink
  • Oh, come on!!! They're addicts, just like the rest of us!!!
    Posted 7 months ago by Xocd Subscriber! | Permalink
  • Apparently I'm missing Certain items in boxes.
    Posted 7 months ago by AwesomeCardinal2000 Subscriber! | Permalink
  • Thanks for the update!
    Posted 7 months ago by toastedink Subscriber! | Permalink
  • If your moving boxes are missing you should consider it a blessing in disguise.    Mine were missing the first day and were quickly restored as I was one of the first to report the problem.   If I had it to do over again I would just leave the boxes unopened and go out and get some bags and gather more resources.   If your time is limited, (also if you have pumpkins, race tickets, or hundreds of TP scripts in storage they are a pain to put away) 
    Sorting through your "stuff" is really not how you want to spend it, its very tedious after awhile.  
    Posted 7 months ago by Treesa Subscriber! | Permalink
  • Thanks, guys. It may sound silly since it is just a game...but it is such a stress reliever and my heart was broken when I came home all excited only to find NO STUFF! Keep looking!
    Posted 7 months ago by Gretchy Subscriber! | Permalink
  • Karma -- there should be a moving box (or more than one if you had scads of stuff) labelled with the address of your old house.  If you haven't opened one like that, it's among the missing boxes they're working on.  If you have and particular things are missing from it after you've looked in all the corners and under the bed, bug report it.
    Posted 7 months ago by Fnibbit Subscriber! | Permalink
  • I totally empathize with those who did not get their boxes. I would have been mortified!

    Collect Jellisacs, harvest bogs, dirt, barnacles (lots!) and planks! Hang in there :)
    Posted 7 months ago by La Mariposa Subscriber! | Permalink
  • I have all my  stuff  just wanted  to say  Thanks  Staff  Your all so  Awesome,
    Posted 7 months ago by Pinkie Pinkston Subscriber! | Permalink
  • I have all my things back, thank you so much!!
    Posted 7 months ago by Moonsong ♫ Subscriber! | Permalink
  • Just been home and am sooooooooo excited to find my moving boxes.  THANK YOU VERY MUCH guys, you are all stars.  May the giants bless you with wealth, health and imagination.
    Posted 7 months ago by Nerfer-Lily Subscriber! | Permalink
  • Woo! Got everything back, thank you! :D
    Posted 7 months ago by Ezeebee Subscriber! | Permalink
  • Mine took a little while to get to my house too. But they got there safe and sound :D

    I think the movers took a wrong turn when leaving Ojan Repine...
    Posted 7 months ago by Coke Subscriber! | Permalink
  • BOXES! They literally just appeared when I walked back in my house :D (Now to resist the urge to open them all at once and roll around in the stuff...)
    Posted 7 months ago by Bellerophon Subscriber! | Permalink
  • Thank you for working on this! A question- will 'the fix' find everyone's moving boxes even if they haven't sent in a report? I checked my husband's new house and he doesn't have any either.
    Posted 7 months ago by Little Honey Subscriber! | Permalink
  • I wanted to say TY so much for getting the boxes to me I was just wandering the streets stopping here and there and came home there they were.  If any of you at TS lose a tooth this weekend I'll be jolly quick with a little something under your pillow.  Thanks again for all the hard work!
    Posted 7 months ago by Tooth Fairy Subscriber! | Permalink
  • Just got mine back as well! Thank you so much!!
    Posted 7 months ago by Lazuli Subscriber! | Permalink
  • Great news, thanks for letting us know the movers are finally arriving. I heard all sorts of excuses from the dispatcher- snow through the Groddle Pass, coordinated Joojoo attacks, Rook swarms, even engine trouble of all things. 
    Posted 7 months ago by kevbob Subscriber! | Permalink
  • Thanks for the fast reply on this, you guys do a great job
    Posted 7 months ago by NicoAss Subscriber! | Permalink
  • Yay! Mine are back! My husband's aren't, though.
    Posted 7 months ago by Little Honey Subscriber! | Permalink
  • Whew.  Boxes have arrived - and in pretty good condition, too.  Let's hope that the removalists haven't been light finged and absconded with some of my valuable jewels. :)

    Oops.  Forgot to say thank you everyone for a quick response.
    Posted 7 months ago by Suesfur Subscriber! | Permalink
  • A big thank you for the safe arrival of my moving boxes. :)
    Got my work cut out for me tomorrow unpacking them (i'm really looking forwards to it ) lol
    Posted 7 months ago by Riverdell Subscriber! | Permalink
  • Yah baby!! Got the 2 boxes that I was missing!!
    Thank you all for all of the hard work you've put in!!
    Posted 7 months ago by Glitchy Mouse Subscriber! | Permalink
  • Little Honey- was he in the game, or did you just visit his house without him? I think he'll have to log in for their delivery.
    Posted 7 months ago by kevbob Subscriber! | Permalink
  • My nephew (yoshi) received his earlier today after submitting a bug request, I don't think he closed the ticket but I'll check with him when I speak to him next!
    Posted 7 months ago by Cole Frehlen Subscriber! | Permalink
  • I am so happy to hear that. I was so heart broken mine were not there and wanted to give up. This is such a great game.
    Posted 7 months ago by Moon Turtle Subscriber! | Permalink
  • SMOOCH, HUGS and KISSES!!! Thanks, my boxes have arrived!! Love you, Devs!
    Posted 7 months ago by Gretchy Subscriber! | Permalink
  • FTW! Got em all!
    Posted 7 months ago by Mac Rapalicious Subscriber! | Permalink
  • Thanks so much! The snow in Groddle Pass really can be treacherous, so I don't blame the movers for being a bit slow.
    Posted 7 months ago by Viscount Vilhelm Subscriber! | Permalink
  • wooohooo you guys are getting your missing boxes!!! SO happy for you all!!! =)
    Posted 7 months ago by Eye Wonder Subscriber! | Permalink
  • No Kev, he hasn't logged in yet. I'll have him give it a try. Thanks!
    Posted 7 months ago by Little Honey Subscriber! | Permalink
  • Thank you so much! Boxes arrived today. Time to unpack! :)

    Love your work TS! Giants bless you!
    Posted 7 months ago by Mela Morphic Subscriber! | Permalink
  • Thanks a TON. My stuff is back :)
    Posted 7 months ago by Tigger DeCat Subscriber! | Permalink
  • I already filed a bug report on this, but just so other people know, I'm still missing stuff from my old house. I have no idea how much stuff, since I had a ton of crap, but I know that there are 3 icons missing and 7 cubimals from my set. Once you dig out from unpacking, I recommend checking to see if you have everything that you expect to have.
    Posted 7 months ago by Knitomaton Subscriber! | Permalink
  • I updated my bug report too kevbob- I am not sure I am all straight yet. BUt please knock my priority down below those who have ZERO boxes -. I can wait for mine to be resolved after the folks who are missing all their boxes in 1 go .;)
    thanks ;)
    Posted 7 months ago by serenitycat Subscriber! | Permalink
  • " (And yes, you have one in a stored bag.)"

    Thanks for letting me know. Time to go through my tons of bags. 
    Posted 7 months ago by I'm Chris Subscriber! | Permalink
  • It all arrived! You are best movers ever.
    Posted 7 months ago by stars_upon_thars Subscriber! | Permalink
Previous 1 2