Topic

Staff Topic

Changes to your mailbox - Archiving

Howdy folks,

Have you ever found that you want to keep a mail message around because it's sweet, or funny, or inspiring? Got stuck with the "latest 50 messages only" display limit in mail? Got frustrated with the amount of clicky effort needed to banish messages you don't need any more?

It seems like quite a few of you have. Also, our servers were starting to complain about having to carry the bulk of some over-burdened mailboxes.

So, starting now, we're changing the way mail works in Glitch. You now have 2 "mailboxes" - your Inbox, and your Archive. When you receive a new message, it will arrive in your Inbox, accessible via the website and the in-game mailbox, just as it always has.

Messages will remain in your Inbox for as long as they are unread, or they have attachments (currants or items).

Once a message is un-attached and read, we'll whisk it away to your Archive, where you can access it again at any time. The archive is fully paginated, so you can see all your messages easily, no matter how many you've received. And if you don't want to keep a particular message, you can delete it at any time.

Newer messages from the Auction House will be deleted once they no longer have attachments, although older ones might hang about or get archived.

We're in the process of archiving everyone's previously-read mail right now, so don't be alarmed if your in-game mailbox gets a bit shorter over the next couple of hours - all those lovely messages will be waiting for you in the archive!

Posted 64 days ago by hitherto Subscriber! | Permalink

Replies

  • awesome... so let's say i accidentally deleted some emails this week that had attachments... will they show up in the archive?
    Posted 64 days ago by Cat A. Tonic Subscriber! | Permalink
  • Hm, Cats1524, that shouldn't have even been possible.

    If a mail has been previously deleted, it's really really gone, and we have no way to resurrect it in the archives - sorry!
    Posted 64 days ago by hitherto Subscriber! | Permalink
  • Neat! Thank you.
    Posted 64 days ago by Flowerry Pott Subscriber! | Permalink
  • Ahhhhh now I regret clearing out my inbox. T______T
    Posted 64 days ago by Asperity Subscriber! | Permalink
  • oh seems awesome! thank you:)
    btw, and since we are talking about mail: will it ever be possible to save our sent messages? right now it's not possible to see, unless we get a reply and sometimes i go like whaaa? what have i said?!? please:)
    Posted 64 days ago by mira gaia maia Subscriber! | Permalink
  • As a guilty player with 5500 mailbox messages, this is good news :)
    Posted 64 days ago by Liza Throttlebottom Subscriber! | Permalink
  • A great new feature -- thanks TS!
    Posted 64 days ago by Splendora Subscriber! | Permalink
  • Thank goodness! Or at least, thanks Tiny Speck.
    Posted 64 days ago by Oopsy Daisy Subscriber! | Permalink
  • Woohoo! I've been waiting for this!
    Posted 64 days ago by Ayasta Subscriber! | Permalink
  • +1 for sent messages ;)
    Posted 64 days ago by Lemo Subscriber! | Permalink
  • Thank you so much! This is great news!!
    Posted 64 days ago by Voluptua Sneezelips Subscriber! | Permalink
  • Yay! Exciting!
    Posted 64 days ago by Little Miss Giggles Subscriber! | Permalink
  • Most excellent! Been waiting for this too - Thank you!! 
    Posted 64 days ago by Maruchan Subscriber! | Permalink
  • Yay! Thanks!
    Posted 64 days ago by diaveborn ♥ Subscriber! | Permalink
  • Yay!! ...maybe I shouldn't have cleared my inbox today... Oh well.
    Posted 64 days ago by Fernstream Subscriber! | Permalink
  • Sent messages archive too! Thanks :D
    Posted 64 days ago by Leksa Subscriber! | Permalink
  • Can messages left with butlers be included in the archives?
    Posted 64 days ago by Ruby Specklebottom Subscriber! | Permalink
  • Very nice change, thanks very much.

    +1 For sent messages
    Posted 64 days ago by LolaPop Subscriber! | Permalink
  • "Newer messages from the Auction House will be deleted once they no longer have attachments, although older ones might hang about or get archived."

    How long does this take? I had new auction purchases made in the past several hours, and I collected all the attachments an hour ago, but the messages remain.
    Posted 64 days ago by Zany Serendipity Subscriber! | Permalink
  • it's nice what you guys are doing with messages...but, um, my mailbox stuff is no longer on my home menu? I looked everywhere and it seems the only way to access is to get a link from the game. I'm confused because I would think your mailbox is a good thing to list on your home page.  
    Posted 63 days ago by kepi Subscriber! | Permalink
  • kepi, it is just to the left of your credits and accounts links. The envelope is blue and the unread messages number is red.
    Posted 63 days ago by MaryLiLamb Subscriber! | Permalink
  • kepi: There's a little envelope icon in the sub-header on the right. Look for the "Sign Out" link -- it's on the left-hand side of the same section. Is that missing? If it's nowhere to be found, open a help case and give us a link to a screenshot of what your header looks like.
    Posted 63 days ago by Little Poundcake Subscriber! | Permalink
  • I like like like this new mailbox archive thingamawhatsit. Like. 

    Oh, on another note, I did almost the exact same thing kepi did.  I saw the envelope icon on the sub-header but for some reason I didn't connect it in my mind with MY mailbox.  For some reason my mind went straight to "Oh, we can send letters to the staff.  Better not mess with that!".  You know, like fan-mail and whatnot.  Well, it seemed logical in my mind.
    Posted 63 days ago by whimpypotato Subscriber! | Permalink
  • Zany Serendipity: Auction mails should be deleted immediately, but there's been a minor oversight (being fixed now) that means messages won't be archived/deleted if you open your mailbox, take the attachments and then close your mailbox again without going back to the main index of messages.

    In the meantime, I've cleaned up your mailbox for you.
    Posted 63 days ago by hitherto Subscriber! | Permalink
  • i see the icon now, but it wasn't there before. Thanks for the info.
    Posted 63 days ago by kepi Subscriber! | Permalink
  • Sorry! Just realised I probably should have posted the issue I'm having here: www.glitch.com/forum/bugs/2...
    Posted 63 days ago by xombiekitty Subscriber! | Permalink
  • xombiekitty: should be behaving much better now. Thanks!
    Posted 63 days ago by hitherto Subscriber! | Permalink
  • "Zany Serendipity: Auction mails should be deleted immediately, but there's been a minor oversight (being fixed now) that means messages won't be archived/deleted if you open your mailbox, take the attachments and then close your mailbox again without going back to the main index of messages."

    I guess I am confused by the last part of that message... what do you mean, going back to the main index of messages? When I open my mailbox (in game, to get the attachments) all I get is a list of message. I click the down arrow to take all the attachments at once. Is this why the messages aren't being automagically deleted? 
    Posted 62 days ago by Zany Serendipity Subscriber! | Permalink
  • Hmm, once I read a message and take any attachment it may have, that message is archived. Once a message is archived, I can no longer read it and use the reply feature from within the game. Why would I want to do that?  Say someone sends me a gift. I take the attachement and then I want to send them something in return -- but the thing I want to send is not in my inventory. So I close the mailbox and go into my house to get the item I want to send. When I come back out and open my mailbox, the message I wanted to reply to is gone.

    Now it's not that difficult to use "Compose," but I think I'd be happier if messages I've read would remain in my inbox for, say, 72 hours before being archived. (Except AH messages. I'm fine with those being deleted once I've got the attachment.)
    Posted 62 days ago by Splendora Subscriber! | Permalink
  • zany: ahhhhh. Right, that button is not being handled properly, almost certainly.

    I'll look into it tomorrow.
    Posted 62 days ago by hitherto Subscriber! | Permalink
  • Thank you hitherto. Cheers!
    Posted 62 days ago by Zany Serendipity Subscriber! | Permalink
  • Zany: the "Take all attachments" button should behave better now!
    Posted 61 days ago by hitherto Subscriber! | Permalink
  • Works great now! Thank you so much, hitherto, I really appreciate this!  =)
    Posted 60 days ago by Zany Serendipity Subscriber! | Permalink
  • I've just had a similar experience to Splendora. 
    I received a message from some-one, I closed my mailbox to go inside my house to retrieve a gift to send back to them, came back out to the butler (mailbox) and the message has been archived, I liked having the reply feature, so myself and the person I'm replying too knows what my reply is in regard too... Is there anyway to have a longer time limit? eg: 24hrs before messages get automatically archived?
    Posted 54 days ago by BumbleBeez Subscriber! | Permalink
  • Also could we have a compose message on the screen that comes up once we have sent a message - atm our only options are to close or return to our inboxes. 
    Posted 53 days ago by Captain Daisy Subscriber! | Permalink