Many players and I have asked questions in Live Help about things in the game, but it appears that Live Help is more focused on solving problems that are minor bugs or potential bugs. Specific questions about how the Game works or what exists in the game aren't allowed.
Here's what it says: http://prntscr.com/4fkwf
Here's what I think a better title may be: Have a problem?
Here's what I think a better warning may be: "Welcome! This is a Help Channel! Do you think you're doing something wrong or that something isn't working correctly? This chat will help! However, please use global for anything else and keep this free for helping. Thanks!"