yes i have had this done when all i got was pumpkins :D for harvesting trees petting pigs like everything was bam pumpkin lol a staff member log in to my account no big deal they where super nice and helpful :D Its one of the great things about this game the staff it seems never sleeps they are always there to help... wonder how much coffee they drink.
It has happened to me a few times.They do it so as to recreate your exact actions and set up when the bug occurred in order to troubleshoot the best way to resolve the issue. If you are really concerned about them using your character then let them know.
Yes, we were having problems reproducing this bug that you reported; and you indicated it was happening a lot, and we couldn't get it to fail for us _at all_. So, in this case, we thought it might be tied to something with your account, and that's when I asked you if I could login as you to check. All we are interested in is fixing the bugs. In this case, it turns out there was 1 server out of many many many servers that needed a configuration fix. (Since it was just a single server, that explains why when we tried to get the problem saving snaps, it always worked ok.)
So, we don't have interest in your inventory or anything, we just want to fix stuff when we do this. :)
Reminds me of old complaints that the staff allegedly entered houses and stole things. Yeah, sure. Because they really need your walloping diamond, they can't just, you know, create one...
You know, it's a lot more creepy when they come to your house to talk to you than when they log in as you. I went into my house once from my street, and suddenly there was another Glitch in there with me! (I have not given anyone keys so far.) I went into fullblown panic mode, trying to find how I could evict them while at the same time trying to see if they were picking up things from the floor. I was very much relieved once I realised that they were staff.
I guess if I'd actually evicted them, they'd have been about as surprised as I was!
Princess, I think usually they warn users before going in to their houses, maybe you logged in after they got there? I would have panicked too lol!
I had a disappearing animal once, ages ago, (apparently it was stuck in a wall!) and a guide came to check, after checking that it was ok. I think I had to let her in manually. She couldn't fix it, so she said she would send a staff who also warned me they were about to pop in.
Also, a staff once popped up right next to me to check on a strange bug, and it took me a while to realize they were who I had been talking to in IM :D
never had it happen to me, but I wouldnt worry if it did. Trust me, anything in this game Im pretty sure staff can get without stealing it from us lol. Sometimes they just need to be you to reproduce or fix a bug. I actually like they take such an interest in fixing problems. Ive played games *ahem smallworlds ahem* where they didnt care one bit about anything except the money they made. Its nice to see staff who actually cares about their game! (Hence why I bought a subscription :)
I think staff are superglitchy and awesome. About "STUFF", they all have an enormous magical bag with no bottom that they use to conjure up anything they like. (I am not making this up) . The fact that they play with us, in the spirit of the game without keeping all the good stuff for themselves is another testament to their awesomeness.
They are welcome to pop in and out of my house or account or anything and eat all my food and drink all my beer and pass out on my floor. If they can clean up my herb gardens while at it, that would be ever better. :) It's all good.
I don't think I got a staff warning, no - the way it coincided with my entering my house, it was a bit as if a stray kitten had followed me in. I was quite fine with it once I knew it was a staff member! There was just that little panicky "another dot on my map" moment.