Topic

Staff Topic

Bonus credits for people who buy subscriptions with time remaining on their free trials

This has been a point of confusion and frustration, so I wanted to explain in detail how this will work from now on.

Previously, if you purchased a subscription before the end of your free trial sub, the paid subscription kicked in immediately (because you'd want to get the stipend right away) but any time remaining on your free sub went into the ether.

Now if you buy a subscription with time remaining on the free trial, we'll pay out the remaining time at a rate of 10 credits a day) — if you pay for a subscription without ever activating your free trial, you'll receive a full 300 credits.

The bonus credits will be shown on the post-checkout confirmation page when the payment completes (unless it's a pending payment, in which case the refund is given when it is finalized).  also show up on your credits history page. 

And, this applies retroactively, all the way back to when beta subscriptions were first offered. So, many of you will be finding a nice little bump in your credit account. You can check if it applies to you by looking at the credit section of your account history.

Posted 14 months ago by Blanky Subscriber! | Permalink

Replies

Previous 1 2
  • Hooray! :)
    Posted 14 months ago by Little Miss Giggles Subscriber! | Permalink
  • Woo! I am happy, because I forgot to activate my free trial before I bought my subscription. 

    *runs off to shop for more clothes*
    Posted 14 months ago by Kaessa Subscriber! | Permalink
  • I didn't even know there was a trial, so thanks for the extra credits! I'm heading to the wardrobe right now :D
    Posted 14 months ago by Natalia Subscriber! | Permalink
  • OMG this is so nice!!  Thank you thank you!...New clothes here I come!
    Posted 14 months ago by Gadzooks Subscriber! | Permalink
  • Yay!!!
    Posted 14 months ago by gimmegames Subscriber! | Permalink
  • You gave me 300 credits.

    I'm going to be terrifying.

    You did this to yourselves D =
    Posted 14 months ago by Fartenstein Subscriber! | Permalink
  • Thanks! What a great surprise! :D
    Posted 14 months ago by Fresca Subscriber! | Permalink
  • Woot.  I bought my moly sub before the game opened at the steep beta discount and wasn't even aware that I had lost out on the free month.  But I sure am now, with three hundred free credits in my account!
    Posted 14 months ago by Parrow Gnolle Subscriber! | Permalink
  • Awesome!!

    TY!!
    Posted 14 months ago by sgjo Subscriber! | Permalink
  • Wow. (((thank you)))
    Posted 14 months ago by Christine Subscriber! | Permalink
  • Whoa, that was quite the bump.  Thank you, TS!

    Also, very much looking forward to what Fartenstein's gonna look like. ;D
    Posted 14 months ago by muffin Subscriber! | Permalink
  • That is awesomesauce! I was wondering why I suddenly got an additional 300. =)
    Posted 14 months ago by Mal'akh Subscriber! | Permalink
  • Nice! Thanks, staff!
    Posted 14 months ago by le beebs Subscriber! | Permalink
  • Thank you so much!
    Posted 14 months ago by Jedusor Subscriber! | Permalink
  • omg SHOPPING!!!! I had just turned the last of my credits into fabulous gear yesterday.  I had even resorted to recycling. Thank you TS! 
    Posted 14 months ago by Aleph Zero Subscriber! | Permalink
  • Wow - that's incredibly generous.

    I started reading this and thinking "hey... what about m..." - and then I looked up at the top of the screen. An extra 300 credits worth of fun :-)
    Posted 14 months ago by Snazzlefrazz Subscriber! | Permalink
  • I forgot to activate my free trial subscription and I guess I lost it.
    Bummer.
    Posted 14 months ago by DiscLizard Subscriber! | Permalink
  • woo extra creditz!
    Posted 14 months ago by juv3nal Subscriber! | Permalink
  • As a person who encountered this difficulty, let me express my thanks and gratitude for the way TS have decided to resolve it.

    Well done! Your responsiveness and good will are exceptional.
    Posted 14 months ago by Pascale Subscriber! | Permalink
  • This is lovely!  Thanks, guys! :)

    I was wondering about upgrading my subscription.  When I go to the page, it gives me this line  "We will shortly be adding the ability to upgrade your subscription to the Molybdenum level, at the special Beta price. Check back in a few days."

    I would like to upgrade, either at the normal price or at whatever the special beta price was.  Is that going to be an option in the future?
    Posted 14 months ago by Feylin Subscriber! | Permalink
  • what is a free trial?
    Posted 14 months ago by Friday 13 Subscriber! | Permalink
  • if we qualified, would we have gotten them by now?
    Posted 14 months ago by bored no more Subscriber! | Permalink
  • TS hasn't ceased to impress me with their ability to market their game properly.  This may help decrease alternate accounts being created just to create currents.

    And I checked my history page and have received my currents too. :]
    Posted 14 months ago by a lifted pixel Subscriber! | Permalink
  • I think so bored - I just checked and I've received 300credits, unless it's more a slowly per account thing rather then something they can do for everyone at once type thing?

    Very much appreciated T.S.!! :)
    Posted 14 months ago by BumbleBeez Subscriber! | Permalink
  • Wow!  Thank you once again for being so awesome TS!  I just got bonus credits I didn't even know I had.  You guys are the best!
    Posted 14 months ago by marycontrary Subscriber! | Permalink
  • Thanks for taking action on this concern so quickly after someone called it to your attention! I'm quite pleased to be getting an unexpected windfall!
    Posted 14 months ago by Widdershins Subscriber! | Permalink
  • I don't understand... Was there a free trial during beta? Why would anyone receive credits if they purchased a subscription during beta? 

    Edited to add: Based on stoot's answer below to bored_no_more, I think I understand now. Thanks.
    Posted 14 months ago by Becky Subscriber! | Permalink
  • I'm with Becky. I'm totally confused. I don't have the extra credits, so I guess I don't qualify. My subscription history says:  "You were given a 1 month Free Alpha Subscription".  I guess I don't qualify because, I used that? I didn't know there was a trial subscription at all. I just purchased my current subscription in June.
    Posted 14 months ago by Jarhaven Subscriber! | Permalink
  • DiscLizard: you haven't activated it yet. Whenever you choose a subscriber-locked item in the vanity or wardrobe, you will be prompted to begin it.

    bored no more: Yes, you would have received them by now if you were going to receive them (instead, because of when you signed up, you got nearly four months of free trial ; )

    Widdershins: we've had it on the to-do list for over a month (the timing was just coincidence). But, we love to be the bringers of windfalls ;) '

    Feylin: Yes! Subscription upgrades are also on the to do list (and also to be done soon) along with gift subscriptions (and item gifting, though that will probably come later).
    Posted 14 months ago by stoot barfield Subscriber! | Permalink
  • thank you very much!
    Posted 14 months ago by Katee Subscriber! | Permalink
  • Thank you for this. It's a very nice bonus. I'm going to enjoy shopping for some new clothing! :)
    Posted 14 months ago by Wynella Subscriber! | Permalink
  • Boing boing boing boing!
    Posted 14 months ago by Belasco Subscriber! | Permalink
  • YAY! Thank you!
    Posted 14 months ago by Laerwen Subscriber! | Permalink
  • Nice, I figured out how to activate my subscription.  Got me some new clothes despite not receiving any credits.

    Thanks for the tip Stoot!
    Posted 14 months ago by DiscLizard Subscriber! | Permalink
  • I never received a "free trial" after the game launched and yet I was a subscriber since before day 1. Please advise.
    Posted 14 months ago by Bashere Subscriber! | Permalink
  • I didn't find out I had a free trial until after I'd bought a subscription (and thus never activated it), so hooray!
    Posted 14 months ago by Serilyn Subscriber! | Permalink
  • I was wondering where the 300 credits suddenly came from, but this is awesome. :D Thanks!
    Posted 14 months ago by Augustana Subscriber! | Permalink
  • Sweet! So THAT'S where all these credits came from!
    Posted 14 months ago by Inventrix Subscriber! | Permalink
  • if i was a piggie, i'd be looking over my shoulder, smiling and wiggling my butt right now. although, truth be told, i might be doing that despite not being a piggy. *wiggle* *smile*
    Posted 14 months ago by emdot Subscriber! | Permalink
  • I'm confused about the way this was communicated and how it actually works.  I subscribed a couple of days after launch and never saw a free trial or anything like that.  When I asked in another thread, I was told that apparently I "activated" my trial back in February, even though the game was still in Beta back then.  I have no idea if I was short-changed credits or not because I really can't make heads or tails from these threads.
    Posted 14 months ago by Joojoo Subscriber! | Permalink
  • Bashere and Joojoo: this sub trial was and is available to everyone once after they join, whether during Beta or after launch. Both of you did indeed activate the free sub trial after signing up. 
    Posted 14 months ago by Blanky Subscriber! | Permalink
  • Just checking...I don't see any surprise windfall tokens in my account history...did I ever get them???  Thanks!
    Posted 14 months ago by Pepopsmama Subscriber! | Permalink
  • Thanks for the answer!  I'll upgrade whenever that gets set up. *waits patiently*
    Posted 14 months ago by Feylin Subscriber! | Permalink
  • OMG! *squee*
    Posted 14 months ago by Foxglove Subscriber! | Permalink
  • wow!
    Posted 14 months ago by pinokivio Subscriber! | Permalink
  • I love you, Tiny Speck.
    Posted 14 months ago by Lazy Cubimal Subscriber! | Permalink
  • So awesome.

    Now I gots me some shopping and dress-up to do.
    Posted 14 months ago by Zedric Subscriber! | Permalink
  • I'm rich, I'm rich, I'm rich! That's so unnecessary and so welcome, thank-you. You didn't need to compensate me for my own foolishness in not using the free trial but I'm so glad you did!
    Posted 14 months ago by Pomponella Subscriber! | Permalink
  • Love love love.

    *emo bear kisses all around*
    Posted 14 months ago by Delyth Subscriber! | Permalink
  • Woot!  Thanks!!  :D
    Posted 14 months ago by Reba Subscriber! | Permalink
Previous 1 2