Topic

All items are gone

All the things that I collected - even the icons- are gone. In my new house are no moving boxes. I told this on live help, but I got no answer from the Guide. What can I do, to get my things back ?

Posted 7 months ago by Wolfstar Subscriber! | Permalink

Replies

  • Known Bug. They're working on it!
    Posted 7 months ago by AwesomeCardinal2000 Subscriber! | Permalink
  • A bunch of people are having this problem, in Love Help they told me to submit a bug report when I asked the same thing so you should probably do the same. 
    Posted 7 months ago by Rosa Boo Subscriber! | Permalink
  • Recommend first reading through the forums for other similar threads, or the bug reports (especially the sticky at the top to see if this is a known issue) before posting yet another thread.  Often there are already good ideas posted in these places for what to do. 

    Also, recommend going into Ur and then coming back to your home.  Sometimes that helps to reset things - I had a couple friends where this worked for them, and they didn't have to ask the devs for help - they were able to help themselves. If it doesn't work, file a help case or a bug report rather than posting in the forums. That will get to the devs much quicker and they will be able to help you sooner.  Good luck!
    Posted 7 months ago by b3achy Subscriber! | Permalink
  • It's a known issue. Please submit a bug report
    Posted 7 months ago by Zany Serendipity Subscriber! | Permalink
  • Thank you all for your kind answers. I did all these things - reload - bug report - reset - back home. But the only thing I am really interested is to get my stuff back :)
    Posted 7 months ago by Wolfstar Subscriber! | Permalink
  • Wolfstar, staff will get your items to you as soon as they can. They are working on it!
    Posted 7 months ago by Zany Serendipity Subscriber! | Permalink
  • Thank you Zany. I know it will work out. For me its now the good feeling of "freedom just another word for nothing left to lose"
    Posted 7 months ago by Wolfstar Subscriber! | Permalink
  • Wolfstar, you're not alone. I lost a bunch of stuff and I know another Glitch who lost stuff too. We posted bug reports and the Devs are on it. I'm sure we'll all be fine.
    Posted 7 months ago by DUG1138 Subscriber! | Permalink
  • I know it will be fine, but in the meantime, this means that those of us without our stuff can't do a dang thing to our houses because ALL our resources are gone. I couldn't even plant stuff in my garden because all my seeds and pigs are gone. All my machines are missing so I can't expand my house. I know they will get back to me eventually, but while others get to work, I get to twiddle my thumbs and wait around. Not fun. 

    I *could* be making wall sections or other needed things and selling them for profit...or a billion other things that glitchen with their stuff are doing, but instead, I'm economically disadvantaged, and that's not really fair.
    Posted 7 months ago by Yggdrasil Subscriber! | Permalink
  • Yggdrasil... come to my street and use my machines. Feel free to collect resources, buy a construction tool, and start making the things you'll want (like sdbs). 
    Posted 7 months ago by Zany Serendipity Subscriber! | Permalink
  • I have plenty of herb seeds that I would be happy to give out to people to get their herb gardens restarted. Find me or IM me in game if you're in need. Crop seeds can be purchased or easily obtained from any pig. You can still gather the raw materials for making wall sections and there are Community Machine Rooms as well as Zany's generous offer. I understand that it sucks having to wait for your stuff, and I'm not trying to minimize the suckiness; I'm just trying to offer some ideas to ease the discomfort.
    Posted 7 months ago by Audaria Subscriber! | Permalink
  • We are sorry it's taking so long, folks. 
    Posted 7 months ago by kevbob Subscriber! | Permalink
  • Thanks kev!
    Posted 7 months ago by Cupcake Subscriber! | Permalink
  • We count on you. Thx kevbob.
    Posted 7 months ago by Wolfstar Subscriber! | Permalink
  • Yah mine are gone too. :( Reported it as a bug. 
    Posted 7 months ago by Trust Subscriber! | Permalink
  • Let's direct y'all over to this new topic now.
    Posted 7 months ago by kevbob Subscriber! | Permalink