Topic

No subscription reminder?

I thought we were supposed to get notices before our subscriptions renewed. Mine was reupped without any notification whatsoever. While I probably would have resubscribed for another month, I'm dismayed that this happened automatically, without an opportunity for me to consider. 

I could swear I read something when I signed up the first time that said I would be alerted before the next month's amount was due.

Posted 13 months ago by Pascale Subscriber! | Permalink

Replies

  • I had a response from Staff on my billing query. The monthly subscription is, apparently, not simply month-to-month. It is automatically renewing, and your credit card gets charged without any further notice whatsoever.

    The FAQ which states "A week before your subscription expires, we'll send you can email to let you know" apparently does not apply. Given my experience, it's not at all obvious when it would apply. If it is ONLY for the very first free trial subscription, TS ought to make that crystal clear.

    I LOVED the idea of deciding, month-to-month, whether or not to keep my subscription. I don't want to renew automatically. In fact, the notion that I would be choosing each month whether the value and engagement were sufficient for me to continue was a big incentive for me to subscribe in the first place. I thought it was a refreshing business model and was glad TS was thinking about its players this way.

    Tl;dr, I know.

    Cliffs: I want a single-shot, one month subscription that I can renew (with timely notification)—or not—when it expires. I thought that's what I was getting.
    Posted 13 months ago by Pascale Subscriber! | Permalink
  • That is also why I chose to subscribe, with the proviso that I had the option to renew month by month, not now be locked in unless I cancel it altogether. Not happy, Tinyspeck. :(
    Posted 13 months ago by Oristia Subscriber! | Permalink
  • hmm, not keen on that kind of sub

    I guess I'll not be subscribing when the freebie runs out then...
    Posted 13 months ago by Nobbin Subscriber! | Permalink
  • When you select a monthly subscription, the second thing the payment page says after the type sub you selected is, "This subscription will be automatically re-billed on (insert date)."
    Posted 13 months ago by Piper Halliwell Subscriber! | Permalink