Topic

Staff Topic

Issue: Items lost under floor/ground

We know there have been more reports of items lost under the floor of your homes or in various places you come across. This is a known issue, but if you would like us to pick up items under your home floor, let us know. Note: You may be able to successfully drag an item under the floor to your inventory.

thanks!

Posted 20 months ago by kevbob Subscriber! | Permalink

Replies

  • I lost my meditation ball in my apartment last night. I tried the Help group to no avail. So I just gave up. I moved this morning to Tii treehouse. BUT now since I sold the old place and bought the new one, I can't go anywhere. I have only gotten as far as the bottom of the tree. I think its now 19 times I've tried to get in and play.....HELP!
    Posted 20 months ago by Stupid1 Subscriber! | Permalink
  • I have lost a whole pile of stuff under my floor!  my orb, my lips, and some potion i have not yet learned to use.  Would love to get them back.  ugh......
    Posted 20 months ago by Sugar Plum Subscriber! | Permalink
  • Sugar Plum, got your items back up!

    Stupid1- (who isn't at all!) Got you fixed up, but just a note to all, if you sell a home with items in it, the items will be left with the house.
    Posted 20 months ago by kevbob Subscriber! | Permalink
  • although trophies automatically come with you to the new house, cuz they're attached to you, not the house
    Posted 20 months ago by Tingly Claus Subscriber! | Permalink
  • Here is a non-helpful post: yes, there is a bunch of stuff in my yard that I can no longer pick up because it's too far "down". But in my case, it's been more of a curiosity than a real annoyance. I'm sure in some future pass, the items will rearrange themselves again, and I'll be able to get to them.
    Posted 20 months ago by clare Subscriber! | Permalink
  • I had some rocks under my backyard, way at the bottom.  I found some open space in my bags and dragged the rocks into it no problem.  Dragging them to anywhere else didn't work.
    Posted 20 months ago by Tingly Claus Subscriber! | Permalink
  • I had some items 'under the floor' but was able to drag them to my inventory.  Frankly I just thought it was giving me some more room as my wee apt floor was getting full  :-)
    Posted 20 months ago by Mystbecky Subscriber! | Permalink
  • Can I get a dev to haul some of my basement butterflies outside, so they don't all cuss at me all the time? 
    Posted 20 months ago by Essie Kitten Subscriber! | Permalink
  • I reported this problem during the last test and was so grateful you picked my items up for me. Im a little obsessed with cleaning up my house and spend the last hour of tests tiding my house and bags up. Don't think i'd have slept leaving food under the floorboards. Thanks for the super quick help. 
    Posted 20 months ago by Sherbert Subscriber! | Permalink
  • Thanks for the reports folks. The easy part is done (stuff brought back up) but we haven't yet determined what is happening. And yes, dragging to your inventory should work, though seeing them in that state has been useful as they have happened in some homes but not others. :)
    Posted 20 months ago by kevbob Subscriber! | Permalink
  • not sure if this is the same thing but the garden at my house is on top of the crops growing in it...
    Posted 20 months ago by goodstory Subscriber! | Permalink
  • I previously dropped a barnacle onto the backstep of my mouse in Estevan Meadows as decoration. That stayed there fine. Today I thought I'd add an emblem - which totally vanished. I wondered if maybe I'd clicked wrong but the same happened on repeat. The emblems aren't vital as I already have the emblems trophy and they were spares. I can't see them at all though nor can I click on them. I assume they are somewhere 'behind' the back step. Strange.
    Posted 19 months ago by Twoodle Subscriber! | Permalink
  • Twoodle, you have a couple emblems there now, probably will see them if you reload or come back in the game.
    Posted 19 months ago by kevbob Subscriber! | Permalink
  • I had meat (from a dead pig I assume) at the start of this test that was under my grass - I used the drag to backpack and that worked - but other than that i could not select them

    Thanks
    Posted 19 months ago by Accy Subscriber! | Permalink
  • i gave meat under my floor in the garden of my house

    tried dragging them but no joy
    Posted 19 months ago by Eldon Kenlon Subscriber! | Permalink
  • Eldon Kenlon- Dragging them to an open slot in your pack should do the trick.
    Posted 19 months ago by kevbob Subscriber! | Permalink