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### Topic

#### bug - wintry place and hell

i'm stuck. when i get to wintry place i am stuck, can't move at all. i eventually die, get sent to hell, stuck in loop. :(

Posted 3 years ago by Barcelona Complex | Permalink

### Replies

- I had this problem, too. I found that if I clicked "save and exit" then restarted the game, I could move.
  Posted 3 years ago by sage | Permalink
- Can you confirm for me: you're able to move around okay in hell but as soon as you get teleported to Wintry Place again you become inert and unable to move? Are you able to perform any other actions or click on anything? Have you tried moving with both the mouse and keyboard both? I'm going to try to figure out how to reproduce this so any additional information you can provide is helpful.
  Also did you try what sage suggested; exit and restart the game? Did the problem come up repeatedly or did it seem to be a one-time sort of thing?
  Posted 3 years ago by Beefcake | Permalink
- I took a look at your character and couldn't reproduce the problem, so the good news is that this doesn't appear to be a permanent issue affecting your character. If it comes up again please post to this bug report again and add any additional information you can give. We'll get to the bottom of this!
  Posted 3 years ago by Beefcake | Permalink
- It was probably the bug where you sorta appear in the ground after the place loads. It happened to me once there and once somewhere else. It happens uncommonly.
  Posted 3 years ago by Tingly Claus | Permalink
- it was like tingly said, i was sort of stuck 'in the ground'. i did not try to save and quit and then rejoin.
  Posted 3 years ago by Barcelona Complex | Permalink
- I wound up in "Wintry Place" and died from the cold while messing with the shop menu and eating snowcones from my inventory. I was sent to "Hell" but did not acknowledge my pet rock's message until after I escaped. I wound up in "Northwest Passage" and accepted my pet rock's "You Croaked" quest. Then I ventured again into "Wintry Place" and found my character embedded into the ground and unable to move until dying from the cold sent me to "Hell" again.
  Subsequent visits haven't been able to reproduce this though.
  Posted 3 years ago by snippid | Permalink
- happend to me i just refreshed
  Posted 3 years ago by Alex | Permalink
- I had the same issue. I went into wintry place while collecting the little circles with "?"s in them (cant think of the name) and was stuck in the sky. I refreshed, and then was stuck in the ground. I was able to walk, and jumped at the signpost/teleporter and was able to escape
  Posted 3 years ago by Edward | Permalink
- This happened to me too last night.
  Posted 3 years ago by Nanookie | Permalink
- Happened to me as well - I tried reloading the game but that didn't work. I could still purchase snowcones while stuck in the ground in front of the snowcone cart, but couldn't move. I went to hell, got sent back to wintery place, and reappeared in the ground, but that time I could move around, and was able to jump and land on the regular ground and leave.
  Posted 3 years ago by fluorescence | Permalink
- This is still happening today. There was a little green circle in the middle of the portal. When I came through, I was stuck in the ground in the middle of the map. I had to refresh twice to get out and nearly died! I was also stuck in the ground on the map with the land islands on the top and could not jump out.
  Posted 3 years ago by Edward | Permalink
- Getting stuck in the ground when zoning in is a problem we've seen with some frequency lately. I'll try to see if I can get a more clear idea of what we think might be responsible and let you guys know in the next couple of days.
  Posted 3 years ago by Beefcake | Permalink
- I'm also stuck in this zone. The bar finished loading and nothing happens.
  "unpacking..."
  Posted 19 months ago by 42 | Permalink