Topic

[resolved] quoins in The Drop are invisible

At first, I thought they just weren't regenerating, but no, they're there. The points count, but the quoins don't show up until you run into them.

Posted 23 months ago by clare Subscriber! | Permalink

Replies

  • This is caused by your game client not loading specific image assets (in this case, for quoins), but the reason it didn't load those assets is less easy to ascertain.

    Did you try reloading your game client to see if that made them visible again? Also, if you're at the same location you were playing from when this happened, can you load up alpha.glitch.com/help/test/ and tell me if you get any errors on that page? There are a few possible causes, but it'd be good to narrow down connection to the CDN as a non-factor.
    Posted 23 months ago by Beefcake Subscriber! | Permalink
  • This problem did go away later in the day.

    So yay, it's a transient error!

    I'll try to remember about that test page. (Seems like you all might put a link on the home page or something? I don't remember hearing about it before.)
    Posted 23 months ago by clare Subscriber! | Permalink
  • We've seen a few similar reports of this so we're looking into a number of possible causes. It's a tricky issue to debug because it appears to reach through 3 or 4 different layers of software (only one of which we have direct control over), but we'll get this figured out and fixed.

    That test page will be more visible soon; we just completed it recently so it's still being integrated into the rest of our help/support/QA systems.

    Thanks clare!
    Posted 23 months ago by Beefcake Subscriber! | Permalink