Topic

Staff Topic

Missing items in bags

Hello!

For those affected by this issue from a couple days ago, some news:

Please see this update

Posted 9 months ago by kevbob Subscriber! | Permalink

Replies

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  • Thank you KevBob! I just realized that one bag has all my "Papers" Ohhh! also my building permits! got several as I love visiting those Bureaucrats LOL.

    Update: Oh my gosh KevBob as I play I realize that many more bags are missing. Like the one that had all my shrine powders. 
    Curious though; my alchemistry tool bag is still here,However, all my plain metal ingots are missing from the bag? I worked two days to make those? I had almost all the slots filled from that bag!  How is it that the metal ingots are gone but not the bag? 

     I have a 36 slot cabinet and it was full, I have about 8 bags in there.  Owww!
    Posted 9 months ago by Joy Subscriber! | Permalink
  • Whew, thanks Kevbob. I was going a bit nutty, most of my bags in my storage closet are gone... lol, would not even know where to begin to report what is missing... :-)
    Posted 9 months ago by Soymocha Subscriber! | Permalink
  • Objects from the floor of my house are also missing.
    Posted 9 months ago by glum pudding Subscriber! | Permalink
  • Lots of stuff missing from my cabinet, as well as from a number of bags. (And FYI, this is in the old house, not the new one.)
    Posted 9 months ago by Eleanor Rigby Subscriber! | Permalink
  • phew! I was about to open a help case because I was missing items from bags on the ground, and bags full of items from in the cupboard as well as some items on the ground... Hope this get sorted sooooon! :)
    Posted 9 months ago by BumbleBeez Subscriber! | Permalink
  • Ooops, just saw this after I reported that there was a whole lot of empty slots in my cabinet. 
    Posted 9 months ago by Cabinwood Subscriber! | Permalink
  • I was already starting to make a list of some of the missing stuff, and was getting a little freaked out.  Thanks kevbob.
    Posted 9 months ago by Mer Maid Subscriber! | Permalink
  • Same, I was about to file a report thinking I was hacked.  In my cabinet, stuff from the bags are missing, entire bags are missing and a ton of stuff from the ground is gone - not in entirety but portions of it.  I was a bit freaked that someone had my password as I'm not a big key giver.  Glad to know it's a Glitch glitch and not something worse.  Thanks KevBob :)
    Posted 9 months ago by LunaSea Subscriber! | Permalink
  • Best wishes on this one, KevBob and all. Might be a bit ugly to reconcile.
    Posted 9 months ago by Gigabob Subscriber! | Permalink
  • Cool. Should have checked bugs out first. :)
    Posted 9 months ago by Tibbi Subscriber! | Permalink
  • Rube got into my cupboard too! *shakes fist* Put him in the Interrogation Room till he fesses up where he's stashed our loot.
    Posted 9 months ago by GreyGoose Subscriber! | Permalink
  • Sorry for the inconvenience folks, we're working on getting things back in order!
    Posted 9 months ago by kevbob Subscriber! | Permalink
  • Thanks for the update Kevbob. I sure hope it does not take you guys much longer. Hate to see you have to stay up to fix a bug. Guess I'll see to my piggies and work on crafting tomorrow. :-)

    LOL greygoose, they should make rube give us a doll for taking our loot without asking for a trade..
    Posted 9 months ago by Soymocha Subscriber! | Permalink
  • kevbob et al., does it help at all to know that many of my large bags are still stacked where I left them, but when I left this afternoon they were filled with complete stacks of items and now they have only a single stack in the far-left first slot, with everything else empty? (There's no particular order to the empty slots in the cabinet, though.)
    Posted 9 months ago by Eleanor Rigby Subscriber! | Permalink
  • Sounds like storage might need an upgrade soon?
    Posted 9 months ago by La Mariposa Subscriber! | Permalink
  • Testing moving or are the Smugglers stepping up a gear...?
    Posted 9 months ago by shhexy corin Subscriber! | Permalink
  • Thanks for keeping us updated Kevbob, seems all the items I am missing are the ones with ingredients for cooking and my firefly jars.
    Posted 9 months ago by Janngo Subscriber! | Permalink
  • I've got missing stuff in bags too! :(  Do you want bug reports done?  Or should we just wait?

    I had collected bigger bags of most basic resources...and today I decided to part with my hoard.  I about had a stroke when I finally worked up the courage to pick up the bags to sell, and found they were empty except for the first slot. LOL
    Posted 9 months ago by Feylin Subscriber! | Permalink
  • Oooh oooh oooh, I haven't yet checked *everything*, but the bags I've inventoried so far appear to have been returned to normal with their contents intact. (Insert tentative 'yay!' here...)
    Posted 9 months ago by Eleanor Rigby Subscriber! | Permalink
  • :-) I'm glad yours are back Eleanor. Mine, sad to say, are not.... yet. :-)
    Posted 9 months ago by Soymocha Subscriber! | Permalink
  • I moved some of the bags with missing stuff around before I saw this bug - put stuff in them, took stuff out... I wonder how they'll put things back?
    Posted 9 months ago by Melody Pond Subscriber! | Permalink
  • @Soymocha, think of me as riding on the leading edge of the wave which will wash back over us all, returning our missing items and refreshing our glitchy selves. Or something similarly treacly and poetical.
    Posted 9 months ago by Eleanor Rigby Subscriber! | Permalink
  • Its like ole mother Hubbards cupboard, so very sad, but I know you will fix it,err umm, I hope :)
    Posted 9 months ago by ~Annie~ Subscriber! | Permalink
  • Mine too!  I am missing about 60 percent of my stuff...boo hoo but I know they'll find it!
    Posted 9 months ago by AlmostSilver Subscriber! | Permalink
  • Just checked my cabinet. 

    Bags have reappeared (and the second cubimal box I had in there).  None are named as they were, and all are empty (which is annoying in the case of one that had two complete sets of music blocks (easily replaced) and the cubimal box (not so easy to replace some of the rares that were in it but it could be done).

    So I figured the fix is still ongoing. I hope someone is keeping you well supplied with coffee and donuts. :)
    Posted 9 months ago by Tibbi Subscriber! | Permalink
  • Thanks for your posts everyone, we're still cranking away at it!
    Posted 9 months ago by kevbob Subscriber! | Permalink
  • Yep i have had the bags replaced in my cupboard but they are all empty but  i know i had whole set of MBS .....and bags of cherries.milk,eggs,candy,pumpkins,pumpkin seeds etc .....fingers crossed we get it all back ........your doing a great job 
    Posted 9 months ago by Tilly Subscriber! | Permalink
  • Sorry, filed a bug report before seeing this thread.  Have lost my mb collection and lots of other stuff, hope it turns up again!
    Posted 9 months ago by Cassandria Subscriber! | Permalink
  • Thanks kevbob and everyone who is working on this!  It appears to be a touch Bug to swat.  i suppose that our using the cabinets doesn't help.  I am so OC about Bags that I organized the leftovers after discovering the problem.  Later it occurred to me that maybe that was not helpful to you folks working on this.  I wish you the best!
    Posted 9 months ago by Brib Annie Subscriber! | Permalink
  • I got some cherries back not all and got back 3 out of 4 elemental pouches I had..but they were empty..they were full before they disappeared. Thanks for working on this for us..hope everything is back soon :)
    Posted 9 months ago by GarthBnut Subscriber! | Permalink
  • All the bags are back but they are empty and have reverted to their generic name.  I'm certain I just checked a little early.  Thank you for working on this.
    Posted 9 months ago by AlmostSilver Subscriber! | Permalink
  • I took a sneak peek at my cabinet last night and about had a heart attack when I saw it almost empty - am afraid to look today lol

    But I know y'all will get it sorted coz you're good at that! (((HUGS))) for all of the hard work you do for us!
    Posted 9 months ago by sgjo Subscriber! | Permalink
  • Happy to see that some are starting to get their bags back.. Alas, my shelves are still pretty much empty. What a nasty little bug this is. I hope you devs have lots of raid to take it out with :-P Or, a big ole shoe would work too. :-)
    Posted 9 months ago by Soymocha Subscriber! | Permalink
  • Aww, soy (((HUGS)))

    Got brave enough to take another peek and I got all of my bags back...but they say "Bigger Green Bag, Bigger Blue Bag, etc, tho they should be labeled with what and how much is in them - but they're empty.
    Posted 9 months ago by sgjo Subscriber! | Permalink
  • Yep, thanks all- we're expecting it to be this way for a short period, then we'll be getting to names and items. :)
    Posted 9 months ago by kevbob Subscriber! | Permalink
  • Okay so staff still working on it! 
    Thank you for all your hard work. like sgio, I have same thing. Greatful for what I got back like my igots. But my paperwork Is still missing. I has my "papers" for my home, some work permits, and notes and cards from friends! :)
    Again thank you and for the work to get our bags filled. LOL its part of the game! 
    Posted 9 months ago by Joy Subscriber! | Permalink
  • Kevbob
     I also have a ton of stuff missing. Soo many empty bags, my pickle, my heart plus a FULL bag of cubimals ;'(
     Now while I have every confidence in your ability to fix this I'm going to give you some more incentive to fix it fast... cos if you don't. i'm going to get on a plain hunt you down and lick your FACE ....just sayin :)
    Posted 9 months ago by Misha Subscriber! | Permalink
  • Run Kevbob Run!!!!!!
    Posted 9 months ago by Cabinwood Subscriber! | Permalink
  • Lol Misha, if I don't get my stuff back I will help you hunt him down and hold him while you lick him! ;-)
    Posted 9 months ago by Cassandria Subscriber! | Permalink
  • Hmmm...now the bags in my cabinet have reappeared, but empty. Don't know if there's still work in progress or I should start refilling my reserves...
    Posted 9 months ago by Quanta Subscriber! | Permalink
  • Quanta, yep- still a WIP. Sorry for the inconvenience!
    Posted 9 months ago by kevbob Subscriber! | Permalink
  • Wow.   Now I still don't have much of my stuff, but I seem to have gained some icons!   They are the only things, apart from the mb collection, that I am certain I had, so will wait and see what else turns up!

    Kevbob, get some rest.    You are working far too hard!  It is not that important, we can wait!  :-)
    Posted 9 months ago by Cassandria Subscriber! | Permalink
  • No worries, kevbob--Thanks!
    Posted 9 months ago by Quanta Subscriber! | Permalink
  • Hey all, we're about done with the restoration work, which means the work we did went through most players affected. We'd like to get some feedback from you on your stuff. 

    Thank you!
    Posted 9 months ago by kevbob Subscriber! | Permalink
  • *sigh* sad face.. still missing my 23 bags that disappeared with this bug Kevbob. They were in my storage cabinet. I've not gotten any of them back.

    ETA two bags that were out on my floor, with missing items, seem to have the items returned in spots that I had not filled with something else before I knew about the bug. :-) But the bags that ARE left in the cabinet. most only still have one slot filled when most were 1/2 full to completely full bags.
    Posted 9 months ago by Soymocha Subscriber! | Permalink
  • Soymocha, how's about now?
    Posted 9 months ago by Myles! Subscriber! | Permalink
  • Kevbob mine seem's to be just fine now (((hugs))) :)
    Posted 9 months ago by 2020smoke Subscriber! | Permalink
  • YEEEEEE HAWWWWWW. a bit mixed up.. but it looks like it is all back.. :-D Thanks Myles.

    Ok. spoke a bit to soon... LOL, the bags that were left in the cabinet. Mostly gatherable items, still only have one slot filled. but those are easily replaced with a bit of strolling around. :-)

    ETA: did a closer look. Right now, it seems just my gas and beans and bubbles. But very happy, those are easily replaced. So I am a very happy camper.
    Posted 9 months ago by Soymocha Subscriber! | Permalink
  • Just checked and it looks like all my missing items at back.  Thanks for the awesome work. :)
    Posted 9 months ago by Tibbi Subscriber! | Permalink
  • KevBob,  My cabinet is now filled with bags.   There are several empty ones, but I did have several available slots. The ones with names look right.   The only thing that I can find missing are my fireflies. There are empty jars. but no fireflies.  thanks for your help.  And a piggy feeder is missing in the pen.  

    Just checked again.. Bag of stews. also...so sorry.
    Posted 9 months ago by Distantstar Subscriber! | Permalink
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