Topic

Bugs: When to report where

I'm a bit confused about when to do what about bugs. I know we're in beta and so we're supposed to report bugs... right? Or not for things that can be fixed with a reload? Are bug reports a "last resort" sort of thing? Like after we've tried reloading, then asked in live help, then we file a bug report?

Or would devs rather have a report on things before a reload so they have whatever technical info that gives them?

I want to be helpful but I also don't want to bother devs when they're busy with more important things so I tend to just try and resolve things on my own via reload. I'm not sure if this is preferred as I've never done any kind of developing before.

Oh and don't even get me started on the bug forum because I have no idea why it would be better to use that rather than a bug report.

So yeah, when do I use what for bugs?

Posted 7 months ago by SkyWaitress Subscriber! | Permalink

Replies

  • When in doubt, report it.

    If you want to be diligent, you can go to the Bug Forum and read up on the Known Issue to see if there is something they no longer NEED reports about. But that is just to save the staff a few extra seconds of scanning your report. You won't be punished for it or anything.

    The bug forum is good for things that you are unclear on whether they are a bug or not, but really using the Bug icon is plenty.

    Again, when in doubt, report it.
    Posted 7 months ago by Lord Bacon-o Subscriber! | Permalink
  • When you notice a bug, take a look at the Known Bugs page first, to see if the problem I'm seeing is listed there. If it is, the thread usually tells you what to do about the bug. If the bug isn't listed there, describe the bug in Live Help and ask if the bug you're seeing should be reported. 

    Sometimes, the devs do want to know what's going on before you try a reload, so it's usually best to ask, imo.

    As for the bug forum, I think it's more for when a discussion of a bug would be good/helpful to other players or the staff. In general though, bug reports usually should be reported via the ladybug in game or at www.glitch.com/help/report/.
    Posted 7 months ago by Millie Subscriber! | Permalink
  • If possible, it's also better to use the bug icon in the game than to file at the help/report page -- using the bug report in-game helps staff get extra information about what's been happening in the game when you send it.  Thus, sending it that way (assuming that it's close to the time the bug happened) will help them solve the problem faster.
    Posted 7 months ago by Magic Monkey Subscriber! | Permalink
  • Okay thank you all, that is kind of what I was thinking.

    For the record staff has never been anything but incredibly nice to me and has never given me any indication that I might be bothering them.

    I just wanted to be sure I was using things the way that's most helpful. And now I know how to use the bugs forum. Sweet!
    Posted 7 months ago by SkyWaitress Subscriber! | Permalink