Topic

Staff Topic

Game Server Restart Issue - Please Report Missing Items here

Hello!

So, this morning, 15 July, our time at about 5:30 Pacific Time, we had some recalcitrant game servers that necessitated restarting the game. Effects players saw beforehand were that some people could not log in, super slow response in the game, bad juju errors, and stuck players. After we are seeing missing animals in homes, streets with NULL VALUE in the direction signs, missing patches and trees. We're fixing issues as we can, but many things will not be fixed until after the game is over, we want you to know.

If you see missing items in the game (Street Spirits, shrines or things like trees, animals and patches from your home, PLEASE REPORT IT HERE.

We have a separate, ongoing topic where people are reporting where they see the NULL VALUE messages on street signs. If you see those, please post in this linked topic only.

We're sorry for the juju's that were visited upon our fair world, and to the inconvenience that it caused you all when you were playing our game.

Posted 17 months ago by kevbob Subscriber! | Permalink

Replies

  • From larky lion:

    [noted] I had 3 missing patches, 10 missing butterflies, 12 missing pigs, 2 missing chickens, and some meat vanished from my collectors.
    Posted 17 months ago by kevbob Subscriber! | Permalink
  • ChesterHowley said:

    [noted] "I have 3 missing pigs"
    Posted 17 months ago by kevbob Subscriber! | Permalink
  • [noted] There are no trees in Stora Rede, Taftan Raves, Vragan Boost, Simean Dims, Bolesean Ambitions, Flogan Shames and Lustan Cautions in Alakol (and there may be other affected areas).
    Posted 17 months ago by Blitz Subscriber! | Permalink
  • I lost my inventory yesterday.  It still isn't back.  What's worse though is that there is no cupboard, trophy case, element pouch, gnome, meat collector (had2), butterfly milker, garden or trees. I had a fruit, wood, spice, bubble & gas tree.  Also no animals.  I had 4 piggies, 6 butterflies and 2 chickens.  I left my house.  No animals on Marylpole Mount Quarter.  No animals or trees on Marylpole Mount, Estevan Hummock or Gregarious Grange.  I did see other players who were petting or watering.
    Posted 17 months ago by Marla Subscriber! | Permalink
  • Great!  i made this report as Pepper_Rose asked and now I can't get back in the game.  Oh well.  Couldn't do anything except walk & talk to other glitches. :(
    Posted 17 months ago by Marla Subscriber! | Permalink
  • Update.  i couldn't get back in the game with Chrome (which i had been using when i met Pepper_Rose).  I tried with FireFox and trees and animals were on the streets. I went home and my elemental pouch (and a few other things that I'd dumped) was on the floor.  My trophy shelf was there but no trophies.  Still no closet.  My animals and the fruit tree were in my yard but nothing else.  My gnome was in my backyard.
    Posted 17 months ago by Marla Subscriber! | Permalink
  • What I meant was my gnome HAD been in my backyard.  He wasn't visible this time either.
    Posted 17 months ago by Marla Subscriber! | Permalink
  • [noted] The Gardening Goods Vendors on Hauki Seeks and Kyy Queries have gone missing. (I did track one down on Mien Evoke.)
    Posted 17 months ago by Lighthousekeeper Subscriber! | Permalink
  • [noted] Also filed a bug report. 

    5200 block of Lethensome Lift Quarter has no trees, patches, animals, notes, or other items that I had previously seen left out by other homeowners. My house is totally fine though.
    Posted 17 months ago by Neatly Sliced Subscriber! | Permalink
  • [noted] Produce Vendor disappeared from Dyran Notion:(

    ETA Ditto Bolesan...I want cabbages LOL!
    Posted 17 months ago by ♥joby♥ Subscriber! | Permalink
  • [noted] 2200 block of Lethensome Lift is also affected.
    Posted 17 months ago by Taral Subscriber! | Permalink
  • [noted] vendor missing from Navran Dissent street
    Posted 17 months ago by 1padme Subscriber! | Permalink
  • [noted] Also, a handful of pigs went missing from 2200 block of Isalan.
    Posted 17 months ago by larky lion Subscriber! | Permalink
  • Noticed that since this morning's reset, that when we enter a group chat, we no long see who's in the room with us.  It used to announce all the players that were already there when you logged in...now it doesn't (or was this before this morning, and I'm just seeing it now?).
    Posted 17 months ago by b3achy Subscriber! | Permalink
  • [noted] 4300 block of lethensome lift has no trees/patches either :( 
    Posted 17 months ago by mishu Subscriber! | Permalink
  • [noted] Taftan Raves: vendor gone
    Posted 17 months ago by Djoe6897 Subscriber! | Permalink
  • [noted] Lustan Cautions, nothing but shrine and signposts is showing. I believe I was here earlier today and it was still fine. The Shimean Dims vendor is missing as well.
    Posted 17 months ago by MX Ghostie Subscriber! | Permalink
  • [noted] All the animals in my house are missing. I don't remember the exact numbers, but something like 8 pigs, maybe 4 chickens, and some butterflies.
    Posted 17 months ago by Lung Subscriber! | Permalink
  • @b3achy: That has been a little sporadic for a few days at least.  Not likely tied to the server weirdness of last night.
    Posted 17 months ago by larky lion Subscriber! | Permalink
  • [noted] After posting about the vendors, noticed that the trees on Hauki Seeks were missing too.

    No patches even, after earlier a patch told me that it would always be there, as long as someone was thinking about it. Ha.
    Posted 17 months ago by Lighthousekeeper Subscriber! | Permalink
  • [noted] When I checked my house about 10 mins before this test's closedown, missing 2 patches, 1 pig & 1 butterfly.
    Posted 17 months ago by sods Subscriber! | Permalink
  • Marla- Did you have these issues before around 4am pacific on July 15th (today)? If so they are from a different issue and should go on a bug report :-).

    Thank you everyone for your information, it's been noted and is very helpful to us.
    Posted 17 months ago by Jade Subscriber! | Permalink
  • PS, please don't give me any animals back.  I already made more :)
    Posted 17 months ago by larky lion Subscriber! | Permalink
  • larky lion- I'm not sure how the issue will be fixed (the tech behind it) but if you get more animals as a result just let me know and I'll help them to move on ;-).
    Posted 17 months ago by Jade Subscriber! | Permalink
  • I'm sure I'll cope just fine, but thank you :)

    I have a conspiracy theory that kevbob and some other secret unnamed devs have decided I am good at bugs and are throwing a few more at me to test me!
    Posted 17 months ago by larky lion Subscriber! | Permalink
  • Rappam Rolls was missing its animal vendor yesterday. Thanks
    Posted 17 months ago by Sade Subscriber! | Permalink
  • Last restart several teleport scripts. I'm pretty sure I had more than the one I was left with
    Posted 17 months ago by Fokian Fool Subscriber! | Permalink
  • Just signed in today since the new test began and was missing all my pigs and some of my chickens. There was no meat on the ground so I don't think the pigs died.
    Posted 16 months ago by Breezy Meadow Subscriber! | Permalink
  • Not sure if it's related to this bug or not, but I can't seem to find any egg plants! I've looked all over Groddle Forest and Chakra Phool, but no joy.
    Posted 16 months ago by Clumdalglitch Subscriber! | Permalink
  • Oh, I just went to Chakra and there were lots!
    Posted 16 months ago by Ximenez Subscriber! | Permalink
  • This issue is about something that happened awhile ago, so we'll go ahead and close this one. 
    Posted 16 months ago by kevbob Subscriber! | Permalink