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### Topic

#### Unable to enter world or submit feedback

Going on six days now every time I try to enter world I get an error connecting to server. I can log in, learn skills, check out the auctions, but I can't enter world.
Every time I try to submit a bug report (icon in the top left during world loading) nothing happens. Can someone from Tiny Speck look into this please?
Sorry to post it on the forums but I don't know how else to let someone know :(

Posted 13 months ago by Maurice de Saxe | Permalink

### Replies

- Hi, sorry your having problems, try this test page.
  www.glitch.com/help/test/
  Posted 13 months ago by ~Annie~ | Permalink
- Try the suggestions in this FAQ entry first: http://www.glitch.com/help/faq/#q66
  Also, try the test page: http://www.glitch.com/help/test/
  If that doesn't work, you can report an issue here: http://www.glitch.com/help/
  Posted 13 months ago by Varaeth | Permalink
- There is also a bug forum right on the side, under the General forum.
  Posted 13 months ago by Effigy | Permalink
- For loading issues, opening a help case after doing the tests above and going through the general loading issues FAQ is more useful than a bug forum post. The self help test page has a hook that will automatically submit the results into a help case for us, and we can review the results. If you see errors/failures on any of the tests, here is the key that explains what is what:
  www.glitch.com/help/faq/#q71
  Posted 13 months ago by kevbob | Permalink
- Thanks! ran the test, opening a help case.
  Failed to connect to either game server, but every other test worked.
  I mean I've failed to connect from multiple computers on multiple networks, so I kinda already knew the problem was server-side. Wonder if it's my account. My wife seems to be able to connect from the same network, so that would make me think so. We'll see.
  Oh well, either way appreciate the info, and quick response from staff.
  Thanks again, everybody.
  Posted 13 months ago by Maurice de Saxe | Permalink