Topic

Can't seem to start the game - permanent spinning animation

I was changing zones to my house, when the game got stuck with the progress bar at "loading: 0%".  I closed the tab and opened a new one, but now it won't go past the intro screen.  It's at the last phase of the intro screen, where the spinning animation is overlaid on the center.

I've had this problem in the past as well.  The other sucky thing about it is it seems like the game thinks I'm logged in, so I lose energy as if I was standing there and idle.  

I've tried two different browsers, so far that hasn't helped.

Posted 14 months ago by agent86 Subscriber! | Permalink

Replies

  • After about 40 minutes the issue went away.  Here's hoping it doesn't return.  In the meantime, is there anything I can do to prevent this or fix it once it starts?
    Posted 14 months ago by agent86 Subscriber! | Permalink
  • From the Known Bugs page:

    "For problems where you are unable to get in the game, or the game is taking a long time to respond, please start with this FAQ as well as the self help test page."

    Good luck! :)
    Posted 14 months ago by Millie Subscriber! | Permalink