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#### Live help "pop-up message" addition

Current message: This chat channel exists for players to ask and answer questions about the game. Please use the global chat channel for anything else and keep this free for helping. Thanks!
Proposed update: ... "to ask and answer non-spoilery questions about the game" (possibly with some wording better than "spoilery")
Despite differences in opinion on the topic of what questions "belong" in live help I think it's safe to say, based on guide/staff responses, that certain questions like "where are the seam streets in location X" are not ones live help is geared towards answering.
The addition of "non-spoilery" in the pop-up message won't necessarily eliminate everything because there's different types of spoilers, players may not know what constitutes a spoiler, etc etc. And the point isn't to eliminate the questions anyway, but to help players understand better where certain responses are coming from. The way the pop-up is worded now, it seems like those types of questions are completely valid, and having someone say they aren't might be a bit jarring. If "non-spoilery" is added, when people get the response that live help doesn't really answer that type of question and instead try different avenues to get the answer, they might not be as confused or feel like they in particular aren't being helped.

Posted 99 days ago by diaveborn ♥ | Permalink