Topic

SOLVED cannot launch Glitch w/Firefox

I cannot launch Glitch with my new Firefox browser, when I try to launch it, the screen just turns blank. Is this a known bug? I used to play with Chrome and that worked fine.

Posted 9 months ago by feifei Subscriber! | Permalink

Replies

  • Have you tried viewing this page in your Firefox browser? www.glitch.com/help/test/
    Posted 9 months ago by TomC Subscriber! | Permalink
  • Oh dear. It seems like I am having the same problem. I have upgraded my flash to 10.3 but I guess this isn't good enough?
    Posted 9 months ago by Meg Halogen Subscriber! | Permalink
  • Meg, try again please? We had a database hiccup about the time you were trying to get in the game.

    feifei- try restarting the browser or reinstalling Flash. Your browser is reporting that it is not installed, or a version number of '0.0.0' which usually indicates something temporary is messed up.
    Posted 9 months ago by kevbob Subscriber! | Permalink
  • Sorry guys. Still black... edited to say: I have been able to hear the music!
    Posted 9 months ago by Meg Halogen Subscriber! | Permalink
  • Then you should go through this:

    www.glitch.com/help/faq/#q66

    If there are still problems, submit the report from this page in a help case:

    www.glitch.com/help/test/

    (Also, Flash 11 upgrade is recommended)
    Posted 9 months ago by kevbob Subscriber! | Permalink
  • I just upgraded to Flash 11 and tried using Internet Explorer and it worked! Firefox is still not responding though and I hope you can fix that since I mainly use Firefox. I'll try and look through the procedures and see if I can get Firefox to work!
    Posted 9 months ago by Meg Halogen Subscriber! | Permalink
  • Heya Meg Halogen- Firefox does work for the game, you might try using a more recent version however. It looks like you tried with version 3.6 which is a couple years old now, so I would consider updating that too. 
    Posted 9 months ago by kevbob Subscriber! | Permalink
  • thanks, kevbob! I'll try it
    Posted 9 months ago by feifei Subscriber! | Permalink
  • reinstalled and got this: Firefox doesn't know how to open this address, because the protocol (glitchcom) isn't associated with any program.
    still blank screen
    Posted 9 months ago by feifei Subscriber! | Permalink
    • IP Address: 76.183.174.157
    • JavaScript: Enabled
    • Flash Player: Success (Version 11.1.102.63)
    • jQuery Loaded: Success
    • JS <-> Flash: Success
    • Flash LSO: Success
    • Flash Crossdomain: Success
    • Game Server (port 443): Success (285 ms)
    • Game Server (port 1443): Success (125 ms)
    • CDN 1 Direct: Success (485ms)
    • CDN 2 Direct: Success (495ms)
    • CDN 1 Global: Success (82ms)
    • CDN 2 Global: Success (52ms)
    • Bandwidth: 1.3 Mbps, 40 ms ping
    Posted 9 months ago by feifei Subscriber! | Permalink
  • solved, thanks!
    Posted 9 months ago by feifei Subscriber! | Permalink